{"id":4012457,"url":"https://alion.io/job/up-hellas-microsoft-dynamics-365-crm-specialist","title":"Microsoft Dynamics 365 CRM Specialist","company":{"id":884826,"name":"Up Hellas","domain":"uphellas.gr","url":"https://alion.io/company/uphellas","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-11-14T13:49:54Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Hey, we're Up! We design digital-first employee benefits that bring simplicity and fun to the modern workplace. Backed by the global Up Group and a proud 96% Great Place to Work score, we're on a mission to keep teams happy, healthy, and engaged.\nThe catch? We do it the maverick way - we never settle.\nCRM Specialist\nThe mission\nThe CRM Specialist is responsible for the day-to-day administration, configuration, and continuous improvement of Microsoft Dynamics 365 across the Sales and Marketing departments. This is an internal role created to replace the current external provider model and bring CRM expertise in-house, enabling faster response times, deeper alignment with business needs, and greater cost efficiency.\nThe CRM Specialist will work hand-in-hand with the Commercial Assistant, who acts as the primary liaison between the sales teams, customer support, and the CRM function. All change requests and improvement initiatives will be channeled through this working relationship, ensuring structured and prioritised delivery.\nWhat you'll be Up to\nSystem Configuration & Customization\nConfigure and customize Microsoft Dynamics 365 (Sales and Marketing modules) to meet evolving business requirements.\nDesign and maintain custom entities, fields, forms, views, dashboards, and workflows within Dynamics 365.\nDevelop and manage business process flows, automation rules, and Power Automate flows.\nImplement changes and enhancements requested by sales, marketing, and customer support teams in a structured, prioritized manner.\nRequest Management & Collaboration\nWork closely with the Commercial Assistant to receive, assess, and prioritize incoming CRM change requests from all departments.\nTranslate business requirements from sales and customer support into clear CRM configurations and solutions.\nMaintain a change log and communicate progress and timelines to stakeholders.\nCoordinate with the external provider during the transition period to ensure full knowledge transfer.\nData Quality & Governance\nMonitor and maintain data integrity across CRM records, ensuring accuracy, completeness, and consistency.\nDesign and enforce data entry standards and validation rules.\nPerform regular data audits and cleansing activities.\nManage user roles, security profiles, and access permissions.\nReporting & Analytics\nBuild and maintain sales and marketing dashboards and reports within Dynamics 365.\nSupport the Commercial Director and department heads with ad-hoc data extractions and analysis.\nCollaborate with the Marketing Intelligence function on CRM-driven campaign performance reporting.\nSystem Maintenance & Support\nManage CRM updates, patches, and new Microsoft releases, assessing impact before deployment.\nTroubleshoot and resolve CRM issues raised by users promptly.\nMaintain technical documentation of all configurations, customisations, and integrations.\nSupport integrations between Dynamics 365 and other business tools (e.g. email platforms, ERP, support systems).\nTraining & User Adoption\nDeliver training sessions and create user guides to support CRM adoption across teams.\nAct as the internal CRM expert and first point of contact for user queries and best practices.\nChampion continuous improvement in CRM usage and advocate for new features that drive efficiency.\nThe essentials\nTechnical Skills\nMinimum 2 years of hands-on experience with Microsoft Dynamics 365 (Sales and/or Marketing modules).\nProven ability to configure and customize Dynamics 365 without requiring developer-level coding.\nExperience with Power Platform (Power Automate, Power BI) is a strong plus.\nFamiliarity with CRM data models, entity relationships, and security roles.\nKnowledge of Microsoft 365 ecosystem (Outlook, Teams, SharePoint) and how it integrates with Dynamics 365.\nSoft Skills & Competencies\nStrong organizational skills and ability to manage multiple concurrent requests and priorities.\nClear communication skills - able to translate technical concepts for non-technical stakeholders.\nProactive mindset with a continuous improvement orientation.\nCollaborative team player comfortable working across sales, marketing, and support functions.\nHigh attention to detail and commitment to data quality.\nEducation\nBachelor's degree in Information Technology, Business Informatics, Computer Science, or a related field.\nMicrosoft Dynamics 365 certification (e.g. MB-910, MB-210) is preferred but not mandatory.\nThe Up Perks\nFlexOne (full package), Fitpass & a comprehensive private medical plan\nNever stop growing - a Udemy subscription and real support to keep learning\nRemote Fridays + 4 flex remote days a month - work from wherever every Friday, plus 4 days to work your way.\nA few epic parties, here and there.\nStability - full-time, indefinite contract\nLocation - our Athens HQ\nReady to Up-grade your career?\nHit apply and let's talk!\nAll information received will be treated with strict confidentiality.","description_format":"text","description_chars":4921,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-10T10:46:54Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.334,"p_room":0.45,"age_days":52,"expected_fill_days":30,"reasons":["conf:0","win:tail"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/up-hellas-microsoft-dynamics-365-crm-specialist","json_url":"https://alion.io/job/up-hellas-microsoft-dynamics-365-crm-specialist.json","meta":{"generated_at":"2026-11-14T17:18:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19974,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":884826},"rest":"https://alion.io/mcp/rest/get_company?id=884826"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fup-hellas-microsoft-dynamics-365-crm-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fup-hellas-microsoft-dynamics-365-crm-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fup-hellas-microsoft-dynamics-365-crm-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/up-hellas-microsoft-dynamics-365-crm-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fup-hellas-microsoft-dynamics-365-crm-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4012457}},{"tool":"search_jobs","arguments":{"company":"uphellas.gr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4012457},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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