{"id":4012456,"url":"https://alion.io/job/up-hellas-sme-account-manager","title":"SME Account Manager","company":{"id":884826,"name":"Up Hellas","domain":"uphellas.gr","url":"https://alion.io/company/uphellas","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-14T13:49:54Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Hey, we’re Up! We design digital-first employee benefits that bring simplicity and fun to the modern workplace. Backed by the global Up Group and a proud 96% Great Place to Work score, we’re on a mission to keep teams happy, healthy, and engaged.\nThe catch? We do it the maverick way - we never settle.\nSME Account Manager\nThe mission\nAs an SME Account Manager, you will play a key role in supporting and growing client relationships, helping ensure a high standard of service while contributing to the continued development of existing accounts through upselling and cross-selling opportunities. This role suits someone who enjoys working closely with customers, building trust over time, and collaborating across teams to deliver a strong client experience.\nWhat you’ll be Up to\nMaintain a high level of customer service while supporting the further development of cooperation with existing customers through health checks, meetings, and cross-sell conversations.\nIdentify upselling and cross-selling opportunities within your existing portfolio.\nManage customer requests, including tickets and the correction of errors in orders and payments resulting from technical issues.\nHandle the day-to-day management of customer accounts as delegated by the Manager, with a strong focus on client satisfaction.\nWork collaboratively with the SME team and build positive relationships across Up Hellas functions.\nFollow the Manager’s ways of working and relevant role guidelines, and act in line with company instructions in emergency situations.\nThe essentials\n2+ years of experience in B2B account management or sales, including customer-facing relationship management.\nExperience managing and growing existing SME accounts through client meetings, account health checks, and cross-sell conversations.\nStrong communication and relationship-building skills, with a customer-first mindset.\nTeam-player attitude.\nFluency in Greek.\nThe nice-to-haves\nExperience developing partnerships and working cross-functionally with internal teams.\nBSc in Business Administration; an MSc in a relevant field is a plus.\nFamiliarity with CRM tools, including Microsoft Dynamics, and general knowledge of BI tools.\nEnglish is highly preferable.\nThe Up Perks\nFlexOne (full package), Fitpass & a comprehensive private medical plan.\nNever stop growing - real support to keep learning.\nRemote Fridays + 4 flex remote days a month.\nA few epic parties, here and there.\nStability - full-time, indefinite contract.\nLocation - our Athens HQ.\nReady to Up-grade your career?\nAll information received will be treated with strict confidentiality.","description_format":"text","description_chars":2608,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Greek","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-10T10:46:54Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.449,"p_room":0.55,"age_days":32,"expected_fill_days":30,"reasons":["conf:0","win:tail"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/up-hellas-sme-account-manager","json_url":"https://alion.io/job/up-hellas-sme-account-manager.json","meta":{"generated_at":"2026-11-14T18:20:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21743,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":884826},"rest":"https://alion.io/mcp/rest/get_company?id=884826"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fup-hellas-sme-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fup-hellas-sme-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fup-hellas-sme-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/up-hellas-sme-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fup-hellas-sme-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4012456}},{"tool":"search_jobs","arguments":{"company":"uphellas.gr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4012456},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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