{"id":1711075,"url":"https://alion.io/job/upciti-customer-success-manager-emea","title":"Customer Success Manager - EMEA","company":{"id":3822501,"name":"Upciti","domain":"upciti.com","url":"https://alion.io/company/upciti-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Computer Vision","optional":false},{"name":"HubSpot","optional":true}],"status":"live","first_seen_at":"2026-05-07T12:04:14Z","employer_posted_date":"2026-05-07","last_verified_at":"2026-10-28T02:03:51Z","board_verified":true,"closed_at":null,"days_open":173,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":173},"description":"About Upciti\nUpciti develops SaaS, IoT, and Computer Vision solutions that help local authorities and urban stakeholders better understand, manage, and transform the use of public space, including mobility, parking, traffic flows, and public space occupancy.\nThe EMEA Commercial Team is responsible for growing and retaining Upciti OS's portfolio of public sector clients across 17 countries. It bridges the gap between the commercial phase and operational deployment, and directly contributes to recurring revenue growth through client retention and upselling.\nAfter closing, the EMEA CSM becomes the client's primary point of contact and takes full ownership of the post-sale relationship. They lead onboarding, drive platform adoption and satisfaction, secure renewals, and independently manage upsell and portfolio growth opportunities across a multicultural international territory.\nYour responsibilities\nClient onboarding & deployment\nGet involved during the final stages of closing to ensure a smooth handover from the Account Executive\n\nLead the kickoff meeting with the project team and client stakeholders (sizing plan review, installation schedule, dashboard access setup)\n\nCoordinate access provisioning and hardware deployment follow-up with the project team\n\nDeliver dashboard training to all end users and client-side stakeholders\n\nPortfolio development & growth\nRun structured, regular check-ins (weekly, then bi-weekly, then monthly as the account matures)\n\nLead the 90-day Executive Business Review (EBR) with the client's leadership team\n\nIndependently identify and drive upsell opportunities (new use cases, geographic expansion, additional sensors)\n\nSpot churn risks early and put corrective action plans in place\n\nCross-functional coordination & continuous improvement\nAct as the bridge between the client and internal teams (product, tech, commercial, project)\n\nFeed client feedback to the product team and take part in monthly product meetings\n\nContribute to building and improving Customer Success processes for the EMEA scope\n\nYour profile\nHardskills\nManaging a client portfolio in an international and multicultural context\n\nRunning upsell and cross-sell independently\n\nLeading executive-level meetings (kickoffs, EBRs, performance reviews)\n\nDelivering product training and onboarding sessions\n\nMonitoring adoption metrics and building client-facing reports\n\nNice to have:\nProficiency with CRM tools (HubSpot or equivalent)\n\nSoft skills\nStrong client-service orientation and drive for satisfaction\n\nProactive and able to anticipate client needs\n\nEntrepreneurial spirit: comfortable building a role from scratch in a startup environment\n\nCross-cultural adaptability (clients across the Middle East, Southern Europe, Northern Europe)\n\nGenuine appetite for field travel\n\nOutstanding relationship-building skills; ability to become the trusted single point of contact post-sale\n\nComfortable engaging with senior stakeholders (decision-makers, executives)\n\nNice to have:\nAbility to make technical topics (hardware and SaaS) accessible to non-technical audiences\n\nExperience\nMid to senior profile: 3 to 5 years in Account Management or Customer Success with upsell and account growth\n\nNatural account manager: core expertise in customer relationships and growing an existing portfolio, not in new business hunting\n\nStartup or scale-up experience (autonomy, building a role, fast-moving environment)\n\nHas previously helped build or structure a CS team or department from scratch\n\nFluent to bilingual English - primary working language / French speaker\n\nNice to have:\nBackground in 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