{"id":3990096,"url":"https://alion.io/job/upclear-client-delivery-manager","title":"Client Delivery Manager","company":{"id":687464,"name":"UpClear","domain":"upclear.com","url":"https://alion.io/company/upclear","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-11-09T23:07:32Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T23:07:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ABOUT UPCLEAR\nUpClear provides software to growing Consumer Goods brands, helping them plan & analyze volumes, revenue and trade promotion. Our software BluePlanner facilitates collaboration, efficiency, and holistic business analysis throughout the distribution process. We serve clients at various stages of growth across America, Europe and Asia.\nOur growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for nine consecutive years. UpClear's global headquarters is in New York City and we have offices in London, Paris, and Singapore.\nPlease note:\nWe are not able to provide sponsorship for employment authorization at this time.\nThis role requires 4 days on site collaboration per week. You must be able to commute to our West 22nd Street office in\nNew York.\nWHY UPCLEAR?\nDevelop SaaS consulting and implementation experience and expertise in the CPG / Retail industry\nOpportunities to grow within technical and other areas such as strategy, marketing, and sales activities\nGet on the ground floor of a startup-like company that already has a global reach\nAbout The Role\nAs Client Delivery Manager, you will be part of UpClear’s global Delivery team. You will work with our clients (primarily in the US) to deploy our SaaS software as well as provide project management support to our existing client base. The role involves developing and managing project plans, running discovery workshops to gather clients requirements , managing project communications externally and internally, and directing technical resources on our Solutions team. The role includes periodic travel (less than 10%) to client locations for discovery, design, and training sessions but is otherwise office based.\nWe are seeking candidates with a strong consultative mindset who enjoy partnering with clients to solve complex business challenges. In this role, you will become a subject matter expert within a specific product stream.\nYou have opportunities for advancement as the company grows and you develop expertise and project management skills.\nResponsibilities\nLead the end-to-end delivery of TPM software implementations from scoping and design to deployment and post-go-live support, including managing system integrations with third party systems. \nServe as the primary liaison between CPG business stakeholders and technical delivery teams, translating business requirements into actionable plans. \nManage multiple concurrent projects, including enterprise-level implementations with large stakeholder groups and intricate system integrations that involve a mix of configuration and tech deliverables \nIdentify key opportunities with clients and upsells where appropriate to drive more value both for client and UpClear \nEstablish broad TPx functional expertise across BluePlanner modules and features \nMaintain strong customer relationships by understanding their business needs and motivations \nIdentify and raise potential risks and escalations to direct manager, supporting the management of project scope, budget, and timelines within defined parameters. \nTest software functionality ahead of deployment to clients \nTrain clients on software usage and best practices \nLead the change management plan including training, communications, and post-go-live support \nFull documentation of system configuration for full project handover \nRequirements\nBachelor’s degree with a minimum 4-6 years of work experience, including Business Analysis and Project management \nTPM Software Experience. Familiarity with leading TPM platforms \nCPG Industry Knowledge. Understanding of CPG trade terms, promotional spend tracking, and customer planning cycles. \nAbility to manage delivery through both Agile sprints and milestone-based approaches. \nStrong collaboration and project management skills \nStrong stakeholder management and persuasion skills \nAbility to quickly diagnose and address issues/concerns from multiple levels of the client organization and communicate effectively \nAbility to successfully manage ambiguity and adapts to changing conditions during project planning and execution \nAbility to work with standard oversight and identify ways to contribute “above and beyond” day to day tasks \nAbility to take initiative to establish better “Ways of Working” in the organization and serve as an example and mentor to more junior resources \nTeam player with the willingness to step up when needed \nBenefits\nUpClear employees have access to a range of competitive benefits, including\nVarious Health Care Plans you can choose from to best fits your needs (Medical, Dental & Vision) \nRetirement Plan with company match (401k, IRA) \nCommuter Benefits\nGenerous Paid Time Off package that grows with seniority (Vacation, Sick, and Public Holidays) \nPaid Maternity leave \nPaid Parental bonding leave \nOne month paid sabbatical after five continuous years of work at Upclear \nSalary $115K-$160K\nThe salary range listed is a good faith determination of potential compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary several factors may be considered as applicable including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority.","description_format":"text","description_chars":5355,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Pricing Analytics"],"lifecycle":[{"event":"open","at":"2026-11-09T23:07:32Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":5,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T00:22:13Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":false},"html_url":"https://alion.io/job/upclear-client-delivery-manager","json_url":"https://alion.io/job/upclear-client-delivery-manager.json","meta":{"generated_at":"2026-11-10T00:22:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":762,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687464},"rest":"https://alion.io/mcp/rest/get_company?id=687464"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fupclear-client-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fupclear-client-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fupclear-client-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/upclear-client-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fupclear-client-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3990096}},{"tool":"search_jobs","arguments":{"company":"upclear.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3990096},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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