{"id":4310803,"url":"https://alion.io/job/upclear-client-success-manager-nyc","title":"Client Success Manager (NYC)","company":{"id":687464,"name":"UpClear","domain":"upclear.com","url":"https://alion.io/company/upclear","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-14T12:09:06Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T17:01:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"UpClear makes a SaaS revenue management software that is used by some of the most recognizable consumer goods brands in the world. Our system supports Trade Promotion Management, Trade Promotion Optimization, Integrated Business Planning and Revenue Management.\nWe serve more than 80 brands in over 30 countries. Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for nine years.\nUpClear's global headquarters is in New York City and we have international offices in London, Paris, and Singapore.\nPlease note:\nWe are not able to provide sponsorship for employment authorization at this time. This role requires 4 days on site collaboration per week. You must be able to commute to our West 22nd Street office in New York.\nAbout the role:\n The Customer Success Manager (CSM) reports to the Sr Director of Customer Success and will have primary responsibility for managing a portfolio of clients to ensure satisfaction and to drive value for both the customer and UpClear. The CSM will develop and maintain client relationships at different levels of the organization, from manager up to director and VP level, gain insights into the client’s strategic initiatives and generate opportunities for upsell and further adoption of UpClear solutions. Secondarily, the CSM will support the CS Sr Director and team members to develop best practice case studies, establish Customer Success processes and track KPIs \nResponsibilities:\nThis role requires a high level of comfort with technical information.\nIn a typical day you will:\nAct as primary point of contact for portfolio of clients.\nContribute to ensure impeccable client support to meet SLA targets and client satisfaction.\nSupport senior team members to prepare client meetings with regards to content and documentation.\nSupport senior team members with data collection activities to measure Key Client Success KPIs.\nSupport creation and maintenance of documentation and reporting.\nFollow-up on client success, progress, issues and opportunities.\nDevelop business requirements for software evolutions, and present to solution and product teams\nDevelop test scripts and execute user acceptance testing\nWork with product and engineering teams to resolve issues\nRequirements\nBachelor’s or Master’s degree in a business or IT discipline with 3+ years of experience in SaaS environment \n4+ years of CPG experience or intensely curious about the CPG/TPM industry or technology services\nStrong organizational skills, with demonstrated rigor and attention to detail \nAbility to work under pressure and with tight timelines\nExcellent written and verbal communication proficiency\nStrong data management skills, strong Excel and PowerPoint skills\nGood understanding of SQL queries\n\nBig plus if you have a business analyst background or if you use SQL on a regular basis.\nBenefits\n WHY UPCLEAR ?\nBe part of a growing global SaaS company, with offices in NYC, London, Paris, Hong-Kong\nWork on latest Cloud technology and build architecture for fast-growing Tech\nWeekly happy hours, good office culture, global cross team collaboration, direct access to executive leadership for guidance.\nUpClear employees have access to a range of competitive benefits, including\nVarious Health Care Plans you can choose from to best fits your needs (Medical, Dental & Vision)\nRetirement Plan with company match (401k, IRA)\nGenerous Paid Time Off package that grows with seniority (Vacation, Sick, and Public Holidays)\nPaid Maternity leave\nPaid Parental bonding leave\nOne month paid sabbatical after five continuous years of work at UpClear\nHybrid work model\nSalary ($110K - $140K)\nThe salary range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. 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