{"id":445305,"url":"https://alion.io/job/updraft-collections-specialist","title":"Collections Specialist","company":{"id":172506,"name":"Updraft","domain":"updraft.com","url":"https://alion.io/company/updraft","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":110000,"period":"year","method":"role_country_seniority_unknown","sample_n":588},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Prompt Engineering","optional":false}],"status":"live","first_seen_at":"2026-06-03T00:00:00Z","employer_posted_date":"2026-06-03","last_verified_at":"2026-10-30T21:33:25Z","board_verified":true,"closed_at":null,"days_open":150,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":148},"description":"The role will support Updraft’s treatment of customers in financial difficulty through high-quality, empathetic customer interactions across Collections & Recoveries. The successful candidate will work directly with customers to understand their circumstances, provide appropriate support solutions, and help deliver positive customer and business outcomes within regulatory requirements.\nThe role covers pre-arrears, collections, recoveries, debt management plans, IVAs, vulnerable customer treatment and general customer service.\nWe’re looking for someone with strong collections experience who is also confident using AI tools and prompting techniques to improve customer conversations, workflows, and operational efficiency. The successful candidate will help identify opportunities to streamline processes, improve communication quality, and support automation initiatives while remaining hands-on in customer interactions.\nThis position is ideal for someone with experience in Collections & Recoveries within consumer lending or financial services, particularly in fast-paced, technology-driven environments.\nKey Responsibilities:\nHandle inbound and outbound customer conversations relating to arrears, repayments, and financial difficulty\nSupport customers with appropriate repayment solutions and forbearance options based on their circumstances\nDeliver fair and empathetic treatment to vulnerable customers in line with regulatory expectations\nManage customer interactions across collections, servicing, debt management plans, and IVAs\nUse AI tools and prompting techniques to improve communication quality, efficiency, and customer outcomes\nHelp identify opportunities for automation and process improvement within collections operations\nWork closely with Operations, Product, and Engineering teams to support improvements to customer journeys and internal tooling\nMaintain accurate customer records and ensure all activity is completed compliantly\nContribute ideas to improve team performance, customer experience, and operational effectiveness\nRequirements\nExperience working in Collections & Recoveries within consumer lending or financial services\nStrong communication skills with the ability to handle sensitive customer conversations professionally and empathetically\nExperience supporting customers in financial difficulty and understanding vulnerable customer treatment\nInterest in AI tools, prompt engineering, and process automation\nComfortable using technology and learning new systems quickly\nProactive, hands-on approach with strong attention to detail\nAbility to work effectively in a fast-paced environment\nFintech or digital financial services experience is desirable\nPrevious experience with consumer finance, particularly in credit cards, personal loans, or buy-now-pay-later products\nBenefits\nCompetitive salary and performance-based bonuses\nFlexible working arrangements; we follow a hybrid work culture","description_format":"text","description_chars":2933,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Personal Finance Apps & Education","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-09-06T07:41:57Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-30T06:20:16+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.165,"p_room":0.28,"age_days":149,"expected_fill_days":26,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/updraft-collections-specialist","json_url":"https://alion.io/job/updraft-collections-specialist.json","meta":{"generated_at":"2026-10-31T03:10:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4451,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172506},"rest":"https://alion.io/mcp/rest/get_company?id=172506"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fupdraft-collections-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fupdraft-collections-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fupdraft-collections-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/updraft-collections-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fupdraft-collections-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":445305}},{"tool":"search_jobs","arguments":{"company":"updraft.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":445305},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}