{"id":1226834,"url":"https://alion.io/job/upgrad-it-support-associate","title":"IT Support Associate","company":{"id":2205,"name":"upGrad","domain":"upgrad.com","url":"https://alion.io/company/upgrad","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1104},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-23T20:26:00Z","employer_posted_date":null,"last_verified_at":"2026-09-23T20:26:00Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"Designation: IT Support Associate\nBU: Group Function\nLocation: Pune\nExperience: 2 to 4 Yrs\nShift Details: 6 days a week (Monday to Saturday)\nShift Timings: 10:00 AM – 7:00 PM\n\nAbout the Role\nWe are looking for an IT Support Associate to provide first-level technical support across Windows and macOS/Apple systems. The role involves troubleshooting hardware, software, Microsoft 365, Google Workspace, and basic network issues, while supporting user onboarding, IT assets, and day-to-day service desk operations. The ideal candidate should have strong troubleshooting skills, good communication, and a customer-focused approach.\n\nKey Responsibilities\nProvide first-level technical support for Windows and macOS/Apple systems.\nTroubleshoot hardware, software, email, and basic network-related issues.\nConfigure and troubleshoot Microsoft 365 and Google Workspace accounts.\nInstall, configure, update, and troubleshoot operating systems and business applications.\nSupport user account creation, password resets, access rights, and basic IT administration.\nTroubleshoot basic LAN, Wi-Fi, IP, DHCP, and DNS connectivity issues.\nPerform routine system health checks, software updates, and patch management.\nLog, track, and resolve incidents and service requests through the IT ticketing system.\nEscalate unresolved issues to L2/L3 support teams with proper documentation.\nSupport employee onboarding and offboarding, including device allocation and returns.\nProvide remote support through phone, email, chat, and remote-access tools.\nMaintain IT asset inventory and relevant support documentation.\nFollow IT support processes, security guidelines, and defined service-level targets.\n\nRequired Skills & Qualifications\nDegree/Diploma in IT, Computer Science, or a related field.\nBasic knowledge of Windows and macOS operating systems.\nFamiliarity with Microsoft Office/Microsoft 365 applications.\nUnderstanding of networking fundamentals such as LAN, Wi-Fi, IP addressing, DHCP, and DNS.\nBasic knowledge of laptop, desktop, and peripheral hardware troubleshooting.\nStrong problem-solving and analytical skills.\nGood verbal and written communication skills.\nCustomer-oriented approach with the ability to work effectively in a team.\nAbility to learn and adapt to new technologies quickly.\n\nPreferred Skills\nExposure to Google Workspace administration.\nExperience with remote support tools.\nUnderstanding of ITIL concepts and IT service desk 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