{"id":3371981,"url":"https://alion.io/job/upm-service-excellence-manager","title":"Service Excellence Manager","company":{"id":7999,"name":"UPM","domain":"upm.com","url":"https://alion.io/company/upm","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0.182,"time_to_fill_p50_days":25,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wrocław, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":35},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-11T05:18:59Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!\nLearn more about us as a workplace upm.com/careers\nWe are looking for an experienced Service Excellence Manager to join our Service Excellence team in UPM Business Hub Poland in Wrocław.\nGreetings from your future manager\n“We are looking for an experienced and proactive Service Excellence Manager to join our Service Excellence team. In this role, you will lead cross-functional initiatives that develop and evolve our service delivery model, with a particular focus on service expansion and service development. You will work closely with Business Areas, Functions and Business Hub teams to turn plans into sustainable operational solutions. As your future manager, I look forward to supporting you as you bring structure, energy and strong stakeholder leadership to initiatives that shape the future of our services.” - Rami Motturi, Senior Manager, Service Excellence\nWhat you will do\nLead service expansion and development initiatives from initial planning through to operational handover\nDefine clear project scope, milestones, responsibilities and governance structures\nCoordinate cross-functional workstreams and manage dependencies across teams\nManage the transfer of services, capabilities and knowledge between teams\nLead steering meetings, provide progress updates and ensure follow-up on agreed actions\nEngage key stakeholders and ensure alignment throughout the implementation process\nProactively identify and manage risks and issues\nEnsure operational readiness and a smooth transition to ongoing service delivery\nContinuously improving methods and practices for service expansion and implementation\nWho you are\nYou hold a master's degree in business, engineering, service management or another relevant field\nYou have at least 5 years or relevant experience in service transitions, implementation or transformation, including at least 3 years leading end-to-end service transitions or implementations in an international environment\nYou demonstrate strong project or program management skills, with the ability to translate strategic objectives into structured implementation plans\nYou have a good understanding of service management, shared services or global business services environments, including the operational requirements for sustainable service delivery\nYou are experienced in working across functions and organisational boundaries, coordinating multiple workstreams and managing dependencies\nYou possess strong stakeholder management, facilitation and communication skills, with the ability to engage senior stakeholders and build alignment\nYou take ownership, work proactively and approach complex initiatives with a structured, pragmatic and solution-oriented mindset\nYou are fluent in English; knowledge of other languages is considered an asset\nThis is what we offer to you\nA meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.\nA caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.\nDevelopment opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.\nResponsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.\nLearn about our Rewarding and our Ways of working\nAdditional information\nThis position offers a hybrid working model, combining remote work from home with regular on-site collaboration in Wrocław.\nThe position holder will report to Senior Manager, Service Excellence.\nHow to apply\nPlease apply via the link above and attach your CV latest November 13, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.\nFor support with submitting your application, please contact HR Services at  or tel. +48123999499.\nCountry-specific information\nIf you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/.\nUPM business information\nUPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław.\nAt the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.\nWhat makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage - are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM\nIf you wish to get more insight about who we are, check out this page!\nUPM - we renew the everyday \nRead more: upm.com\nFollow us on LinkedIn | YouTube | Instagram | X\n#UPM #UPMers #materialsolutions #WeRenewTheEveryday #FeelGoodAboutYourWork","description_format":"text","description_chars":6272,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wood Products & Furniture","Forestry","Paper & Pulp Manufacturing","Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-10-28T01:22:41Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.587,"p_room":0.9,"age_days":15,"expected_fill_days":25,"reasons":["conf:0","stale_co","win:mid"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/upm-service-excellence-manager","json_url":"https://alion.io/job/upm-service-excellence-manager.json","meta":{"generated_at":"2026-11-11T08:11:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12967,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7999},"rest":"https://alion.io/mcp/rest/get_company?id=7999"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fupm-service-excellence-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fupm-service-excellence-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fupm-service-excellence-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/upm-service-excellence-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fupm-service-excellence-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3371981}},{"tool":"search_jobs","arguments":{"company":"upm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3371981},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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