{"id":3887428,"url":"https://alion.io/job/upp-residence-manager-2","title":"Residence Manager","company":{"id":450252,"name":"UPP","domain":"upp-ltd.com","url":"https://alion.io/company/upp-ltd","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reading, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T20:06:40Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T00:59:57Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Residence Manager\nAre you an energetic, organised and resilient manager who enjoys being at the heart of a busy operation?\nWe’re looking for a hands-on Residence Manager to lead our frontline teams and help deliver an excellent experience for our student residents.\nThis is a varied, fast-paced role where no two days are the same. You’ll be visible across the operation, leading from the front, solving problems, managing competing priorities and making sure things get done.\nWhat you’ll be doing\nLeading, motivating and developing Front of House and cleaning teams.\nManaging the day-to-day operation of our residences.\nDelivering excellent customer service and resolving resident enquiries and complaints.\nCoordinating cleaning, maintenance, contractors and operational resources.\nPlanning key activities including student arrivals, departures, room checks and summer operations.\nMaintaining high standards of presentation, safety, security and compliance.\nBuilding strong relationships with residents, colleagues, University teams and contractors.\nIdentifying improvements and taking ownership of issues through to resolution.\nWhat we’re looking for\nYou’ll be someone who:\nHas strong organisational skills and can confidently manage multiple priorities.\nBrings energy, pace and enthusiasm to a busy operational environment.\nIs resilient and calm under pressure when challenges arise.\nEnjoys being hands-on, visible and involved with their team.\nIs passionate about delivering excellent customer service.\nCan lead, motivate and develop people.\nTakes ownership, makes decisions and follows things through.\nIs comfortable adapting when priorities change.\nExperience within student accommodation, facilities management, hospitality, residential services or another busy customer-facing operation would be advantageous.\nWhat we offer\nYou’ll join a friendly team where you can make a genuine difference to both our residents and the people you lead.\nOur benefits include 25 days’ holiday plus bank holidays, pension, life assurance, enhanced family leave, training and development, two paid volunteering or personal development days, and a cycle to work scheme.\nIf you’re looking for an operational management role where you can lead from the front, take ownership and make things happen, we’d love to hear from you.\nOffers of employment are subject to satisfactory employment referencing and, where applicable, additional vetting including a basic DBS check. 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