{"id":1606174,"url":"https://alion.io/job/ups-call-center-agent-temporary","title":"Call Center Agent - Temporary","company":{"id":37664,"name":"UPS","domain":"ups.com","url":"https://alion.io/company/ups","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":57000,"period":"year","method":"role_country_seniority_unknown","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T19:51:13Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-04T01:03:17Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Before you apply to a job, select your language preference from the options available at the top right of this page.\nExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\nJob Description:\nYou are the new point of contact for our current and potential customers. The telephone agent will manage our customers' telephone calls, providing accurate information. It will professionally resolve any incident presented within the guidelines provided and will offer new UPS products whenever requested, as well as attract new customers.\nInterested should attach an updated CV in English.\nWhat would your day-to-day life be like?\nAnswering customer phone calls.\nProvide customers with accurate and complete information.\nUnderstand, establish and professionally resolve any incident presented, adapting to the guidelines provided and will offer new UPS products, whenever requested, as well as attract new customers.\nExplain actions and commitments.\nFollow security guidelines to protect our customers' data.\nWhat do we offer?\nCompetitive salary\nVaried work with the possibility of growth\nContinuous training\nWork regime:100% telework\nWhat do we expect from you?\nEssential knowledge of English and Portuguese. Your customers and colleagues speak several languages, so it is easy and certainly important that you can communicate with them in English.\nKnowledge of other languages is valued.\nComputer knowledge at user level.\nBe good at communicating and doing business; We do not require experience but it is desirable.\nEducation level: 12th grade\nAvailability to work from 08.30am to 16.30pm\nHow We Recruit\nAt UPS, equal opportunity, fair treatment and an inclusive work environment are of utmost importance. We are committed to a policy of fair treatment of people, selection, training, promotion and compensation based on merit, experience and other job-related criteria. We do not discriminate against any candidate based on age, race, religion, sex, disability, sexual orientation or gender identity.\nA little about our business\nFounded in 1907 as a postal company in the United States, UPS has grown into a global company with one of the most recognized and admired brands in the world. We have grown to become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds and information in more than 200 countries and territories around the world.\n Employee Type:\nSeasonal (Seasonal)UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.","description_format":"text","description_chars":2981,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Logistics","Freight Forwarding","Customs Brokerage"],"lifecycle":[{"event":"open","at":"2026-10-01T19:51:13Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":11,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ups-call-center-agent-temporary","json_url":"https://alion.io/job/ups-call-center-agent-temporary.json","meta":{"generated_at":"2026-10-04T02:50:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4256,"day_limit":5000,"remaining_today":744,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}