Customer Service Associate
Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Oct 9, 2026. UPS scores A on the Alion truth index.
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Job Description:
CUSTOMER SERVICE ASSOCIATE - Pharmacy
Polar Speed UPS, Site 1, Chartmoor Road, Leigton Buzzard, Bedfordshire, LU7 4WG
Monday to Friday - 40 hours per week - split shifts each week, 8am to 5pm and 9am to 6pm
Job Purpose and Key Responsbilities:
Deal directly with customers over the phone and via email. Updating and maintaining accurant patient records on the patient database
Recognise and report adverse events in accordance with SOP and within specified timeline
Responde promplty to customer queries, and raise complaints where appropriate
Rotate around the treatment therapies to develop a full skill set in all functions of the pharmacy administration department
Order processing and invoicing
Communicate/Collaborate with all internal departments
Additional tasks may be requested by the Seniors or Team Leaders, when appropriate to the skills and responsibilitues of a Customer Service Associate
Specialised Knowledge and Requirements
Excellent telephone manner
Excellent organisational skills, show initiative and be proactive
Good working knowledge of IT packages, Word, Excel, Polar Track, Internet/Intranet, Masternaut
Strong social and interpersonal skills when dealing with internal and external clients
Must have a good eye for detail, be able to work well under pressure and be a quick learner
Must be able to build effective working relationships with Senior Managers and their suport staff
Team player mentality with the ability to work on own initiative and influence others
Must appreciate the need for retaining confidentiality
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.