{"id":2172199,"url":"https://alion.io/job/ups-customer-service-associate","title":"Customer Service Associate","company":{"id":37664,"name":"UPS","domain":"ups.com","url":"https://alion.io/company/ups","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":242,"ghost_share":0.025,"stale_share":0.029,"repost_share":0.079,"time_to_fill_p50_days":8,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leighton Buzzard, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T12:39:12Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T15:40:26Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Before you apply to a job, select your language preference from the options available at the top right of this page.\nExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\nJob Description:\nCUSTOMER SERVICE ASSOCIATE - Pharmacy\nPolar Speed UPS, Site 1, Chartmoor Road, Leigton Buzzard, Bedfordshire, LU7 4WG\nMonday to Friday - 40 hours per week - split shifts each week, 8am to 5pm and 9am to 6pm\nJob Purpose and Key Responsbilities:\nDeal directly with customers over the phone and via email. Updating and maintaining accurant patient records on the patient database\nRecognise and report adverse events in accordance with SOP and within specified timeline\nResponde promplty to customer queries, and raise complaints where appropriate\nRotate around the treatment therapies to develop a full skill set in all functions of the pharmacy administration department\nOrder processing and invoicing\nCommunicate/Collaborate with all internal departments\nAdditional tasks may be requested by the Seniors or Team Leaders, when appropriate to the skills and responsibilitues of a Customer Service Associate\nSpecialised Knowledge and Requirements\nExcellent telephone manner\nExcellent organisational skills, show initiative and be proactive\nGood working knowledge of IT packages, Word, Excel, Polar Track, Internet/Intranet, Masternaut\nStrong social and interpersonal skills when dealing with internal and external clients\nMust have a good eye for detail, be able to work well under pressure and be a quick learner\nMust be able to build effective working relationships with Senior Managers and their suport staff\nTeam player mentality with the ability to work on own initiative and influence others\nMust appreciate the need for retaining confidentiality\n Employee Type:\nPermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.","description_format":"text","description_chars":2250,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Logistics","Freight Forwarding","Customs Brokerage"],"lifecycle":[{"event":"open","at":"2026-10-09T12:39:12Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.792,"p_room":0.9,"age_days":3,"expected_fill_days":8,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ups-customer-service-associate","json_url":"https://alion.io/job/ups-customer-service-associate.json","meta":{"generated_at":"2026-10-13T18:35:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28468,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37664},"rest":"https://alion.io/mcp/rest/get_company?id=37664"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fups-customer-service-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fups-customer-service-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fups-customer-service-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ups-customer-service-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fups-customer-service-associate"}]}