{"id":2742398,"url":"https://alion.io/job/ups-gbs-claims-supervisor","title":"GBS Claims Supervisor","company":{"id":37664,"name":"UPS","domain":"ups.com","url":"https://alion.io/company/ups","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":98,"open_postings":433,"ghost_share":0.044,"stale_share":0.032,"repost_share":0.242,"time_to_fill_p50_days":8,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T21:13:35Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T21:48:15Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Before you apply to a job, select your language preference from the options available at the top right of this page.\nExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\nJob Description:\nThis position is responsible for monitoring and executing the day-to-day operations of the contact center Shared Service Operations teams. This position analyzes production, quality, and cost information to identify challenges and provide recommendations for improvement. The employee may work with third party contact center vendor managers to ensure understanding of business goals. This position manages others within the department. This position coaches administrative staff on call Shared Service quality to ensure customer interactions are complete, accurate and professional. The employee develops action plans and works side-by-side with most help needed employees to provide instruction and assistance. This position handles escalated customer calls queries to ease customer concerns and improve customer satisfaction and perception. The employee supervises operation to ensure proper customer experience, first contact resolution, accuracy, and quality levels. This position makes recommended operational changes (i. e. , equipment and staffing) as needed to ensure calls requests are handled efficiently and service commitments are met.\nResponsibilities:\nChecks customer call report data for problems and trends to identify areas for improvement and opportunities for policy and procedure changes. \nAssesses performance indicators to determine areas meeting and falling below business expectations. \nConducts operational audits to ensure effective operational performance. \nIdentifies and suggests end-to-end process improvements to improve contact Shared Services center operations. \nDetermines employees' training needs to produce continuous development plans. \nProvides on-going feedback and support to improve performance. \nConducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement. \nResolves individual and group performance issues in accordance with UPS's policies and procedures in a timely manner to motivate and foster teamwork.\nNo relocation offered - candidate must be willing to self-relocate to either Bangalore or Noida\nDomestic India travel required 25%-50% of the year \nQualifications:\n1 Year Customer Service and / or insurance claims experience preferred\nBachelor’s Degree or International equivalent \nDetail Orientation: Distinguishes between “big picture” concepts and comments and specialized, smaller specific facts associated with work; notes the specifics of events and experiences; explains, in general, how details impact end goals or outcomes; ensures that work is completed accurately and with the appropriate level of detail \nReport Generation: Generates reports in appropriate format using basic software; reviews reports to ensure accuracy and completeness; identifies issues with report generation (e. g. , missing variables, incorrect data, etc. ) \nSolicits and Gathers Information: Demonstrates a working knowledge of techniques for soliciting and gathering information; identifies appropriate sources of information \nSolves Customer Problems: Identifies business areas and stakeholders impacted by customer issues; engages appropriate resources to resolve customer issues; identifies root causes to ensure problems do not recur; stays motivated despite difficult circumstances or setbacks \nExperience managing customer relationships - Preferred \nExperience supervising others - Preferred \nExperience using Microsoft Office Suite or similar software - Preferred\n Employee Type:\nPermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.","description_format":"text","description_chars":4175,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Logistics","Freight Forwarding","Customs Brokerage","Courier Services"],"lifecycle":[{"event":"open","at":"2026-10-16T21:13:35Z"},{"event":"close","at":"2026-10-17T08:48:01Z"},{"event":"reopen","at":"2026-10-17T11:54:18Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":8,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ups-gbs-claims-supervisor","json_url":"https://alion.io/job/ups-gbs-claims-supervisor.json","meta":{"generated_at":"2026-10-17T23:44:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2119,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37664},"rest":"https://alion.io/mcp/rest/get_company?id=37664"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fups-gbs-claims-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fups-gbs-claims-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fups-gbs-claims-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ups-gbs-claims-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fups-gbs-claims-supervisor"}]}