{"id":3343417,"url":"https://alion.io/job/ups-gbs-fraud-analyst","title":"GBS Fraud Analyst","company":{"id":37664,"name":"UPS","domain":"ups.com","url":"https://alion.io/company/ups","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":88,"open_postings":638,"ghost_share":0.108,"stale_share":0.251,"repost_share":0.282,"time_to_fill_p50_days":9,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T16:20:27Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-28T15:46:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Before you apply to a job, select your language preference from the options available at the top right of this page.\nExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\nJob Description:\nGBS Fraud Analyst - Grade 8\nNight shifts (5 days’ working) - 6.00 pm to 3.00 am IST.\nJOB DESCRIPTION\nSummary:\nThe GBS Fraud Analyst supports the Corporate Fraud Mitigation Team as the central contact for the field to request assistance in the mitigation of fraudulent situations. He/She coordinates solutions across required groups (Corporate Security, GBS, Operations, BD, etc.). The GBS Fraud Analyst educates the field and customers on appropriate processes that supports fraud prevention and performs various tasks within the department as it relates to implementation and communication of fraud related applications.\nResponsibilities and Duties:\nMonitors, measures, and communicates fraud exposure, and potential risks to minimize fraud.\nReviewing, responding and taking action on customer inquiries for Fraud.\nMonitors and investigates suspicious use of UPS products, processes, and services.\nAssess registration for suspicious fraudulent activity including cancelling user IDs, approving adjustments and other credit activities to prevent additional losses.\nWork with all levels of management, both internal and external toward resolution.\nInterface with customers.\nDocuments and communicates customer needs and frustrations, as related to implementation of UPS fraud solutions.\nKnowledge and Skills:\nStrong proficiency in English-both written and spoken-as well as a solid understanding of the language is essential, since handling incoming and outgoing calls is a mandatory part of daily responsibilities.\n\n2+ years of Customer Service, Credit Collection or Billing experience - Preferred.\nUnderstanding of general finance and accounting practices: Billing, A/R, customer profile software applications etc.\nFraud related investigation and conflict management skills is an advantage.\nGood analytical skills with an aptitude for problem solving.\nAttention to detail.\nEffective listening and communication skills.\nGood customer relationship skills.\nKnowledge of general operational processes and systems: IVP, On Demand, QWS.\nUnderstanding of the pickup and delivery process.\nAbility to manage conflict with customers and fraudsters.\nProficient knowledge and use of Microsoft applications (Access, Excel, Word, etc.).\nEffective time management skills, flexibility and ability to adapt to change.\nSelf-starter with ability to multitask and work independently under pressure.\n Employee Type:\nPermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.","description_format":"text","description_chars":3081,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Customs Brokerage","Courier Services"],"lifecycle":[{"event":"open","at":"2026-10-27T16:20:27Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":9,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/ups-gbs-fraud-analyst","json_url":"https://alion.io/job/ups-gbs-fraud-analyst.json","meta":{"generated_at":"2026-10-28T17:35:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23979,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37664},"rest":"https://alion.io/mcp/rest/get_company?id=37664"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fups-gbs-fraud-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fups-gbs-fraud-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fups-gbs-fraud-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ups-gbs-fraud-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fups-gbs-fraud-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3343417}},{"tool":"search_jobs","arguments":{"company":"ups.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3343417},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}