{"id":3825998,"url":"https://alion.io/job/ups-representante-de-servicio-al-cliente","title":"Representante de Servicio al Cliente","company":{"id":37664,"name":"UPS","domain":"ups.com","url":"https://alion.io/company/ups","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":82,"open_postings":1646,"ghost_share":0.226,"stale_share":0.13,"repost_share":0.443,"time_to_fill_p50_days":11,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Medellín, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-05T18:25:23Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T02:53:11Z","board_verified":false,"closed_at":"2026-11-07T02:53:11Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Before you apply to a job, select your language preference from the options available at the top right of this page.\nExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\nJob Description:\nRepresentante de Servicio al Cliente\nDescripción del Puesto:\nEste equipo de servicio al cliente es responsable de brindar atención oportuna y efectiva a los clientes en Estados Unidos para su línea doméstico con atención en español, asegurando una experiencia positiva y la correcta gestión de sus solicitudes. Entre sus principales funciones se incluyen:\nResponsabilidades\nProporcionar información clara y precisa sobre servicios y procesos.\n\nBrindar información sobre el estado de envíos y entregas.\n\nRealizar seguimiento a paquetes en tránsito.\n\nIdentificar y comunicar posibles retrasos o incidencias.\n\nOfrecer información sobre ubicaciones, horarios y disponibilidad de tiendas.\n\nElaborar y proporcionar cotizaciones según las necesidades del cliente.\n\nEscalar solicitudes o incidencias de manera oportuna y organizada a otros departamentos de la compañía.\nCualificaciones\nExperiencia en servicio al cliente.\n\nManejo de herramientas ofimáticas.\n\nConocimiento básico de inglés.\n\nUso de sistemas CRM y plataformas de atención\n\nIndicadores de desempeño (KPIs).\n\nDiploma de bachillerato técnico, tecnólogos en Áreas administrativas, servicio al cliente, logística o afines (deseable).\n\nExperencia requerida 1 año mínimo\n\nSe valora la experiencia previa en atención al cliente o en puestos relacionados con logística.\n\nSólidas habilidades de comunicación oral y escrita.\n\nDominio de sistemas telefónicos, plataformas CRM y software de logística o envíos.\n\nCapacidad para realizar múltiples tareas, mantenerse organizado y gestionar el tiempo eficazmente.\n\nHabilidades para la resolución de problemas y una actitud positiva y orientada al cliente.\n\nInglés Básico 50%.\n\nInformación de la posición\nHorario: Disponibilidad para trabajar en la siguiente franja horaria:\n\nLunes a viernes: entre las 6:00 a. m. y las 11:00 p. m y Sábados: de 7:00 a. m. y las 6:00 p.m (Turnos rotativos dentro de esta franja).\n\n42 Horas semanales\n\nTransporte incluido para jornada nocturna\n\nGrado: 7\n\nUbicación: Medellín (Presencial)\n\nTotal de candidatos a seleccionar: 7 vacante\n Employee Type:\nPermanentUPS is committed to providing a workplace free of discrimination, harassment, and 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