{"id":3297680,"url":"https://alion.io/job/ups-representante-servicio-al-cliente","title":"Representante Servicio al cliente","company":{"id":37664,"name":"UPS","domain":"ups.com","url":"https://alion.io/company/ups","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":88,"open_postings":638,"ghost_share":0.108,"stale_share":0.251,"repost_share":0.282,"time_to_fill_p50_days":9,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Medellín, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T22:19:37Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T20:09:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Before you apply to a job, select your language preference from the options available at the top right of this page.\nExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\nJob Description:\nRepresentante Servicio al cliente Nocturno\nMedellín\nModalidad Desde Casa\nVacante orientada especialmente a personas en situación de discapacidad\nResumen del cargo\nEsta posición contribuye a que UPS brinde un servicio de excelencia y genere valor para los clientes mediante el seguimiento de procesos, la resolución de inquietudes y la implementación de soluciones que apoyen el crecimiento del negocio.\nLa persona en este cargo trabajará de manera colaborativa para identificar oportunidades de mejora, superar barreras que impacten la experiencia del cliente y contribuir a un ambiente de trabajo dinámico, respetuoso e inclusivo.\nResponsabilidades\nAtender consultas de clientes relacionadas con envíos y procesos operativos.\nColaborar con diferentes áreas de UPS para encontrar soluciones oportunas que faciliten la entrega y experiencia del cliente.\nCumplir y superar indicadores clave de desempeño (KPI) relacionados con calidad, satisfacción del cliente, productividad y adherencia.\nMantener conocimiento actualizado sobre procesos, herramientas y objetivos del área.\nIdentificar oportunidades de mejora y proponer soluciones orientadas a la experiencia del cliente.\nDocumentar información de manera clara, precisa y organizada.\nGestionar múltiples tareas simultáneamente en un entorno dinámico.\nContribuir a un ambiente de trabajo colaborativo, profesional e inclusivo.\nRequisitos\nHabilidades de servicio al cliente y escucha activa.\nExcelente comunicación verbal y escrita.\nCapacidad de análisis y resolución de problemas.\nAtención al detalle y habilidades de organización.\nManejo básico/intermedio de herramientas Microsoft Office.\nCapacidad para trabajar con mínima supervisión.\nExperiencia previa en servicio al cliente, contact center o funciones administrativas (preferible).\nExperiencia gestionando llamadas y atención a clientes en entornos dinámicos (preferible).\nNuestro compromiso con la inclusión\nEn UPScreemos en el poder de la diversidad y la inclusión. Trabajamos para construir espacios accesibles y respetuosos donde todas las personas tengan igualdad de oportunidades para desarrollarse profesionalmente.\nProceso de selección realizado en virtud de lo preceptuado por el artículo 15 de la Ley 2466 de 2025.\n Employee Type:\nPermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.","description_format":"text","description_chars":2932,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Customs Brokerage","Courier Services"],"lifecycle":[{"event":"open","at":"2026-10-26T22:19:37Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":9,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/ups-representante-servicio-al-cliente","json_url":"https://alion.io/job/ups-representante-servicio-al-cliente.json","meta":{"generated_at":"2026-10-28T20:49:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28814,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37664},"rest":"https://alion.io/mcp/rest/get_company?id=37664"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fups-representante-servicio-al-cliente"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fups-representante-servicio-al-cliente"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fups-representante-servicio-al-cliente"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ups-representante-servicio-al-cliente\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fups-representante-servicio-al-cliente"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3297680}},{"tool":"search_jobs","arguments":{"company":"ups.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3297680},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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