{"id":2921642,"url":"https://alion.io/job/ups-solutions-development-manager","title":"Solutions Development Manager","company":{"id":37664,"name":"UPS","domain":"ups.com","url":"https://alion.io/company/ups","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":83,"open_postings":2199,"ghost_share":0.217,"stale_share":0.106,"repost_share":0.421,"time_to_fill_p50_days":9,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["George Town, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":28000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T12:07:46Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-31T08:43:36Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Before you apply to a job, select your language preference from the options available at the top right of this page.\nExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\nJob Description:\nJob Duties\n(1)Identifies Customers’ Objectives and Business Needs\nInterfaces with customers to identify needs (e.g., determine technology capabilities, increase efficiency, etc.), to determine long term goals and strategies, to provide value-added solutions, to ensure customer retention, and to strengthen relationships.\nInterfaces with external stakeholders (e.g., Chief Operating Officer, Finance, Sales and Marketing, Customer Service, Operations, Warehouse, Shipping and Receiving, etc.) to observe processes and to determine opportunities for improvement.\nInterfaces with stakeholders to determine customers’ goals, objectives, and business challenges, to evaluate needs, to ensure accurate capture of key business issues, and to formulate solutions in assisting the customer in leveraging UPS’s opportunities.\nConducts research (e.g., customers’ goals, earning reports, etc.) to determine the compatibility of UPS’s solutions with customers’ needs and to gain an understanding of the business model, market conditions, and competitors.\nInterfaces with BD to discuss pricing, capabilities, solutions, and recommendations.\n(2)Formulates Enterprise Account Strategies\nCollaborates with Sales team (e.g., EAMs, Director of Sales, etc.) to align sales efforts and to determine targeted accounts and the most effective sales approach.\nMeets with the Sales team to prioritize accounts, to determine involvement, and to schedule customer visits.\nCollaborates with the Solutions, Design, and Implementation (SOLDI) group to engage appropriate internal resources and to determine costs and manpower for integrating proposed solutions.\nFacilitates and participates in strategy sessions with the Sales team to communicate customers’ needs, to provide recommendations, and to gain consensus on resources, solutions, and the most effective sales approach.\nCompletes necessary documentation (e.g., Memo of Understanding, Resource Engagement Document, Master Consulting Agreement, Work Orders, etc.) to communicate customers’ needs and to gain approval for subsidizing costs of solutions.\n(3)Formulates Solutions and Develops Proposals\nCollaborates with the Sales team to evaluate and determine costs of solutions, formulate account strategies for leveraging solutions, and gain agreement on established value propositions.\n\nPrepares customer proposals and presentations to demonstrate the value added of UPS's solutions and grow the business.\nDelivers customer proposals and presentations to propose new ideas, methods, and technology for streamlining processes and to obtain customers' commitment.\nInterfaces with customers to ensure they are aligned with the value proposition offered by UPS and to gain agreement.\nManages and coordinates resources and activities to ensure smooth implementation of customer solutions.\n(4)Manages Projects\nManages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end.\nForwards project documents to stakeholders to obtain sign-off, agreement on project cost, and needed resources.\nDevelops project plans (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications.\nEnsures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and to manage project impact.\nDesigns and implements communication plans to ensure those affected by projects are informed and updated.\nFollows up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables.\nBalances multiple projects and deployment schedules to meet stakeholder goals and expectations.\n(5) Identifies and Analyzes Solution Sales Opportunities\nReviews and assesses account opportunities from within their assigned EAMs’ book of business to identify opportunities for Customer Solution's resource engagement and to support the BD sales resources.\nConducts internal research (e.g., pre-call, etc.) to identify accounts for opportunities.\nReviews target accounts with sales resources to engage and sell solutions and to win and retain business.\nReviews sales opportunities to identify resources and barriers and to expedite solutions' implementation.\nReviews and assesses the target accounts' list to evaluate account progress, to identify sales opportunities, and to increase revenue.\n(6)Generates Large Scale Revenue Opportunities\nMonitors the revenue business plan to ensure performance metrics (e.g., quality, cost, effectiveness, etc.) are met and the return-on-investment is achieved.\nEvaluates non-traditional UPS solution opportunities (e.g., technology systems, etc.) to create alternative revenue streams.\nWorks with enterprise accounts and UPS subsidiaries (e.g., Small Package, Supply Chain Solutions, etc.) to customize customer solutions and maximize UPS revenues.\nKey Responsibilities\nConducts product, service, and solutions trainings.\nPrepares and presents project reports and assists with budget validation and post-project user audits.\nGenerates revenue through consultative sales activities.\nBuilds productive internal and external business partnerships.\nParticipates in pre- and post-customer meetings to determine strengths and weaknesses of sales approach/solutions and monitors customer needs through account strategy sessions.\nReviews account information to identify opportunities, provides guidance to sales management on positioning and selling solutions, and participates in strategy meetings.\nJob Requirements\nPossess a Degree in Logistics, Supply Chain, Engineering, or Business-related discipline.\nMinimum 5 years of relevant experience in Logistics industry performing in a similar capacity.\nFluent communication in English (spoken and written).\nWilling to travel for external meetings both domestic and overseas.\nExcellent interpersonal, negotiation, and communications skills.\nPrior experience in project management and working alongside both internal and external stakeholders.\nAnalytical thinker with strong business acumen & consulting skills\n Employee Type:\nPermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.","description_format":"text","description_chars":6945,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate 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