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Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\nJob Description:\nJOB Description:\nSeeking senior developers with very strong Salesforce Service Cloud and APEX coding skills to maintain and support the UPS CRM application handling customer claims. Prefer developers with experience in very large enterprise organizations who have worked on applications having a large user base. Must be willing to rotate with 4 other developers for on call duties every 5th week.\nPrimary Skills\nSalesforce Service Cloud application is used by UPS Customer Service worldwide teams for Phone, Web, Email, Messaging and Chat channels\nStrong knowledge and experience with Salesforce Service Cloud, CRM Analytics & Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)\nStrong Experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, Oath and Single Sign-On\nAnalytical skills and strong experience debuging and resolve issues/defects\nExperience with Salesforce Governor limits\nKnowledge of the Best Practices used for development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas\nWorking experience with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts\nExperience with data updates / data migration using Data Loader and other Salesforce tools\nPartisipate in discussions and negotiations with business representatives about requested functionality\nParticipate in the code reviews and ensure the code achieves appropriate test coverage\nAbility to author technical solution approach and design documentation\nWorking experience of the DevOps processes: migrate changes from development to QA to production environment using Flosum\nSalesforce Certification: Admin, Platform Developer 1\nSecondary Skills\nKnowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. 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