{"id":3430924,"url":"https://alion.io/job/ups-ups-digital-parcel-pro-customer-service-representative","title":"UPS Digital: Parcel Pro - Customer Service Representative","company":{"id":37664,"name":"UPS","domain":"ups.com","url":"https://alion.io/company/ups","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":87,"open_postings":929,"ghost_share":0.132,"stale_share":0.203,"repost_share":0.301,"time_to_fill_p50_days":12,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":34,"currency":"USD","period":"hour","gross":null,"usd_annual":68000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Outlook","optional":false},{"name":"Parcel","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-10T12:44:25Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Before you apply to a job, select your language preference from the options available at the top right of this page.\nExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\nJob Description:\nParcel Pro Customer Service Representative\nJob Title: Customer Service Representative\nDepartment: Parcel Pro Customer Service Operations\nLocation: Downtown LA Office\nReports To: Customer Service Supervisor\nJob Summary\nParcel Pro is seeking a Customer Service Representative to provide exceptional service and support to customers utilizing Parcel Pro's insured shipping and risk management solutions. This role serves as the primary point of contact for customer inquiries related to shipping insurance, account services, policy administration, claims support, shipment tracking, and general account maintenance.\nThe ideal candidate is customer-focused, detail-oriented, and capable of resolving customer concerns while delivering a positive customer experience. This position requires strong communication skills, problem-solving abilities, and the ability to manage multiple priorities in a fast-paced environment. The role supports Parcel Pro's commitment to protecting high-value shipments and delivering best-in-class customer service.\nKey Responsibilities\nCustomer Support\nRespond to customer inquiries received through phone, email, chat, and other communication channels.\nProvide accurate and timely information regarding Parcel Pro products, services, and policies.\nResolve customer concerns professionally while maintaining high customer satisfaction levels.\nDocument customer interactions and follow-up activities within designated systems.\nBuild positive relationships by demonstrating professionalism, empathy, and responsiveness.\nAssist customers with account setup, maintenance, profile updates, and general account inquiries.\nSupport policy-related requests and documentation requirements.\nVerify account information and ensure data accuracy.\nShipment & Insurance Support\nAssist customers with shipment protection inquiries and insurance-related questions.\nResearch shipment activity using internal systems and available tracking tools.\nProvide shipment status updates and coordinate responses for service-related issues.\nEscalate complex shipment or insurance concerns to the appropriate departments when necessary.\nSupport customers through service exceptions and resolution processes.\nShare customer feedback and trends that may improve overall customer experience.\nContribute to a culture of teamwork, accountability, and service excellence.\nRequired Qualifications\nMinimum 1 year of customer service experience.\nStrong verbal and written communication skills.\nAbility to multitask and prioritize work effectively.\nStrong organization and attention-to-detail skills.\nProficiency with Microsoft Outlook, Excel, and Word.\nAbility to work independently and collaboratively in a team environment.\nDemonstrated professionalism and customer-focused mindset. [\nPreferred Qualifications\nAssociate's or Bachelor's Degree preferred.\nExperience in insurance, logistics, transportation, shipping, financial services, or customer service operations.\nFamiliarity with shipment tracking systems and customer relationship management (CRM) platforms.\nExperience working in a service-oriented environment supporting high-value customers.\nUPS, Parcel Pro, or UPS Capital experience preferred.\nThis role is NOT remote and reports in office on a hybrid work schedule.\nEmployee Type:\nPermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.\nOther Criteria:\nUPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.\nBasic Qualifications:\nMust be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.\nPay Range:\nOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $21.15/hr to $34.40/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.Fair Chance Act Disclosure: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. UPS does consider job applicants with prior criminal convictions.","description_format":"text","description_chars":5995,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":true,"languages":[]},"benefits":["Hybrid work","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Customs Brokerage","Courier Services"],"lifecycle":[{"event":"open","at":"2026-10-29T00:25:40Z"}],"visa":[{"country":"US","licensed_sponsor":false,"adverts_offering_sponsorship_24m":8,"sanctioned_now":false,"evidence":"Offered visa sponsorship in 8 of its adverts here in 24 months","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.79,"p_room":0.55,"age_days":13,"expected_fill_days":12,"reasons":["conf:5","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":68000,"is_top_pay":true},"html_url":"https://alion.io/job/ups-ups-digital-parcel-pro-customer-service-representative","json_url":"https://alion.io/job/ups-ups-digital-parcel-pro-customer-service-representative.json","meta":{"generated_at":"2026-11-10T12:50:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29878,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37664},"rest":"https://alion.io/mcp/rest/get_company?id=37664"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fups-ups-digital-parcel-pro-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fups-ups-digital-parcel-pro-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fups-ups-digital-parcel-pro-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ups-ups-digital-parcel-pro-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fups-ups-digital-parcel-pro-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3430924}},{"tool":"search_jobs","arguments":{"company":"ups.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3430924},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}