# UPS Digital: Parcel Pro - Customer Service Representative

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Parcel Pro Customer Service Representative Job Title: Customer Service Representative Department: Parcel Pro Customer Service Operations Location: Downtown LA Office Reports To: Customer Service Supervisor Job Summary Parcel Pro is seeking a Customer Service Representative to provide exceptional service and support to customers utilizing Parcel Pro's insured shipping and risk management solutions. This role serves as the primary point of contact for customer inquiries related to shipping insurance, account services, policy administration, claims support, shipment tracking, and general account maintenance. The i

- **Id**: 3430924
- **Url**: <https://alion.io/job/ups-ups-digital-parcel-pro-customer-service-representative>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: explicit
- **Locations**: Los Angeles, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: yes
- **Status**: live
- **First seen at**: 2026-10-28T00:00:00Z
- **Employer posted date**: 2026-10-28
- **Last verified at**: 2026-11-10T23:21:14Z
- **Board verified**: yes
- **Days open**: 14
- **Description format**: text
- **Description chars**: 5995
- **Description truncated**: no
- **Benefits**: Hybrid work, Life insurance
- **Relocation offered**: no
- **Industries**: Logistics, Freight Forwarding, Customs Brokerage, Courier Services

## Company

- **Id**: 37664
- **Name**: UPS
- **Domain**: ups.com
- **Url**: <https://alion.io/company/ups>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Phenom

### Truth index

- **Grade**: A
- **Score**: 87
- **Open postings**: 929
- **Ghost share**: 0.132
- **Stale share**: 0.203
- **Repost share**: 0.301
- **Time to fill p50 days**: 12
- **Computed at**: 2026-11-10T06:52:35Z

## Salary

- **Min**: 21
- **Max**: 34
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 68000

## Technologies

- **Outlook** — Optional: no
- **Parcel** — Optional: no
- **JavaScript** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 14

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: yes

### Education

- **Level**: bachelor
- **Optional**: yes

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-10-29T00:25:40Z

## Visa

- Country: US; Licensed sponsor: no; Adverts offering sponsorship 24m: 8; Sanctioned now: no; Evidence: Offered visa sponsorship in 8 of its adverts here in 24 months; Filings 12m: 0

## Liveness

- **Score**: 43
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.79
- **P room**: 0.55
- **Age days**: 13
- **Expected fill days**: 12
- **Reasons**: conf:5, velocity, win:tail, comp:junior,brand
- **Computed at**: 2026-11-10T06:52:35Z

## Pay

- **Stated usd annual**: 68000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.