{"id":4188634,"url":"https://alion.io/job/ups-upsc-customer-support-specialist","title":"UPSC Customer Support Specialist","company":{"id":37664,"name":"UPS","domain":"ups.com","url":"https://alion.io/company/ups","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":73,"open_postings":2182,"ghost_share":0.349,"stale_share":0.082,"repost_share":0.595,"time_to_fill_p50_days":13,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Durham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T18:57:51Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Before you apply to a job, select your language preference from the options available at the top right of this page.\nExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\nJob Description:\nTogether, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.\nJob Summary:\nReceives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc.\nAnalyzes customer needs and provides solutions.\nProvides specific functional expertise that is theoretical and conceptual in nature. \nMay have responsibility for supervising others in the capacity of a “player coach” but primary focus is individual expertise.\nApplies working knowledge of theories, practices, and/or procedures within job discipline. Broadens capabilities and understanding of the company processes, and customers.\nPerforms mostly routine assignments and resolves common issues by using precedents or seeking guidance. \nAssesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents. \nImpacts quality of own work and the work of others on the team. \nShares factual information with other team members. Receives guidance on a regular basis. \nEntry-level to UPS’s professional career track.\nTypically requires a four-year degree or equivalent experience.\nOTHER CRITERIA:\nThis job classification is a 101.\nHours of Operation are subject to change: 8:00 AM - 5:00 PM EST.\nPosition is located in Durham, NC.\nMust be currently located in the same geographic location as the job or willing to self-relocate.\nNo Relocation assistance offered.\nEmployer will not sponsor visas for position.\nLast day to apply for internal applicants is 11:59 PM EST on 11/18/2026.\nEmployee Type:\nPermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.\nOther Criteria:\nUPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/nationalorigin/veteran/disability/age/sexualorientation/gender identity or any other characteristic protected by law.\nBasic Qualifications:\nMust be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.","description_format":"text","description_chars":3035,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Relocation assistance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Customs Brokerage","Courier Services"],"lifecycle":[{"event":"open","at":"2026-11-12T18:53:00Z"}],"visa":[{"country":"US","licensed_sponsor":false,"adverts_offering_sponsorship_24m":10,"sanctioned_now":false,"evidence":"Offered visa sponsorship in 10 of its adverts here in 24 months","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":13,"reasons":["conf:0","win:early","comp:junior,brand"],"computed_at":"2026-11-12T19:39:44Z"},"pay":null,"html_url":"https://alion.io/job/ups-upsc-customer-support-specialist","json_url":"https://alion.io/job/ups-upsc-customer-support-specialist.json","meta":{"generated_at":"2026-11-12T19:39:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41474,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37664},"rest":"https://alion.io/mcp/rest/get_company?id=37664"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fups-upsc-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fups-upsc-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fups-upsc-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ups-upsc-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fups-upsc-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4188634}},{"tool":"search_jobs","arguments":{"company":"ups.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4188634},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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