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Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\nJob Description:\nThe candidate will be key point of contact for our customers to fulfil orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately. All candidates will be analytical and customer service-oriented.\nJob Responsibilities\nWill be required to support the achievement of meeting customers’ KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. clients, warehouse operations, carrier brokers and other offices/facilities is essential\n\nFollow up with customer inquiry and provide information about services, products and to process orders\n\nOrder creation and customer account management in SAP/WMS\n\nBackorder and returns management\n\nCoordinate with the warehouse team to ensure that operational tasks are met:\n\nReceiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all QA or legal liability requirements;\n\nOrder Processing: ensure all orders are processed accurately and in a timely manner and according to the client’s specific requirements;\n\nShipping: To coordinate with internal and external stake holders to ensure all shipping documents are provided accurately and timely\n\nComplaints and returns management\n\nAdjustments: ensure inventory integrity by processing authorized inventory adjustments\n\nProcess all documentation associated with the movement of our clients inventory into and out of the facility according to client requirements, and in an accurate and timely manner\n\nPerform clerical duties such as filing and reporting\n\nDocument, investigate and resolve all customer concerns in a timely fashion;\n\nDrive prompt and professional communication at all times for both internal and external customers;\n\nDocument all shipping errors on the required documentation with accuracy and attention to detail;\n\nOther duties as assigned to you from time to time by the company.\n\nObserve and comply with standard operating procedures\n\nObserve and comply with warehouse health & safety guidelines\n\nJob Requirements\nPossess 3-4 years of Contract Logistics/3PL/Healthcare industry experience and/or 2-3 years of customer-service related role experience\n\nPossess excellent communication (written/verbal) and presentation skills\n\nRequire strong problem solving, organizational and time management skills, including the proven ability to work in a fast-paced environment with time-sensitive deadlines\n\nProven ability to work well both independently and as part of a team required.\n\nProficient in computer usage, working knowledge of WMS or SAP and MS Office.\n\nPossess working knowledge of order entry systems and warehouse management systems\n\n Employee Type:\nPermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.","description_format":"text","description_chars":3414,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Logistics","Freight Forwarding","Customs 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