{"id":870429,"url":"https://alion.io/job/upshop-implementation-consultant-2","title":"Implementation Consultant","company":{"id":687601,"name":"Upshop","domain":"upshop.com","url":"https://alion.io/company/upshop","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada","Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":129000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":35},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Azure Cosmos DB","optional":false},{"name":"Azure SQL Database","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Confluence","optional":true},{"name":"ETL/ELT","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"Wrike","optional":true}],"status":"live","first_seen_at":"2026-08-27T15:58:02Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-11-02T01:43:28Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"Implementation Consultant \nAbout Upshop \nUpshop is the leading provider of a unified SaaS platform built to simplify and optimize food retail operations. Our solutions connect forecasting, ordering, inventory, fresh operations, DSD, production planning, task management, eCommerce, and store execution workflows to help retailers improve sales, reduce shrink, optimize labor, and deliver exceptional customer experiences.Serving thousands of stores globally, Upshop partners with grocery, convenience, and food retailers to transform operational excellence through technology. \nPosition Summary \nUpshop is seeking an Implementation Consultant to lead customers through the successful deployment and adoption of Upshop solutions. \nThe Implementation Consultant serves as a trusted advisor throughout the implementation lifecycle, helping customers translate business and operational requirements into solution configurations, data requirements, integration designs, testing plans, training, and deployment activities. This role combines consultative customer engagement, retail operational knowledge, structured implementation delivery, and hands-on technical problem-solving to achieve measurable customer outcomes. \nThe ideal candidate enjoys solving complex business challenges, collaborating directly with customers, and leveraging technology to improve retail operations. Experience in grocery, convenience, food retail, or related retail operations is highly valued. \nKey Responsibilities \nCustomer Engagement & Business Consulting \nServe as a primary customer-facing resource throughout implementation projects. \nBuild trusted relationships with customer business leaders, operational stakeholders, and technical teams. \nConduct discovery sessions to understand customer processes, operational workflows, business objectives, and success criteria. \nProvide consultative guidance on industry best practices and solution adoption. \nFacilitate customer workshops, design sessions, testing reviews, training sessions, and implementation meetings. \nHelp customers align business processes and operational workflows with Upshop solutions. \nSupport change management and user adoption initiatives to drive long-term customer success. \nSolution Configuration & Implementation Delivery \nConfigure Upshop applications according to customer requirements and implementation plans. \nExecute implementation activities across discovery, configuration, testing, deployment, launch, and hypercare phases. \nDocument customer requirements, configurations, business processes, and implementation decisions. \nValidate solution configurations and ensure alignment with customer objectives. \nManage implementation deliverables and ensure assigned activities remain on schedule. \nIdentify project risks, dependencies, and issues and escalate appropriately. \nSupport customer readiness activities leading up to launch and go-live events. \nData Onboarding & Technical Implementation \nPartner with customer business and technical teams to collect, validate, transform, and onboard customer data into the Upshop platform. \nGuide customers through data onboarding strategies utilizing APIs, flat file integrations, middleware solutions, and other approved integration methods. \nWork with customers to map source system data to Upshop requirements and validate successful data ingestion. \nAssist with data cleansing, validation, troubleshooting, and ongoing data readiness activities. \nSupport integrations involving ERP, POS, inventory management, forecasting, ordering, DSD, production planning, eCommerce, and other retail systems. \nCollaborate with customer IT teams, third-party vendors, and Upshop Engineering resources to ensure successful system connectivity and data flow. \nTroubleshoot configuration, integration, workflow, and data-related issues throughout the implementation lifecycle. \nValidate customer data feeds and integration workflows to ensure accurate business outcomes following implementation. \nInterpret customer requirements and translate them into software configurations, integration requirements, and implementation recommendations. \nTechnical Expertise \nDevelop expertise across Upshop products, workflows, and retail operational use cases. \nDevelop working knowledge of APIs, REST services, JSON payloads, data structures, integration patterns, middleware platforms, and cloud-based technologies. \nMaintain familiarity with Microsoft Azure technologies, including Azure SQL, Azure Cosmos DB, Azure Blob Storage, Entra and related data concepts. \nPlan and execute functional, integration, regression, hardware, workflow, and launch-readiness testing, and support customers through user acceptance testing. \nPartner with Product, Engineering, Support, and Customer Success teams to resolve customer challenges and improve implementation outcomes. \nContinuous Improvement & Innovation \nContribute to implementation playbooks, documentation, training materials, best practices, and reusable implementation assets. \nCapture lessons learned and recommend improvements to implementation methodologies and delivery processes. \nIdentify opportunities to improve customer onboarding experiences and implementation efficiency. \nLeverage AI-enabled tools and automation technologies to improve documentation, testing, customer onboarding, knowledge management, and project execution. \nShare expertise and mentor newer team members as implementation experience grows. \nRequired Qualifications \nBachelor's degree or equivalent combination of education and relevant experience. \n3+ years of experience in software implementation, consulting, professional services, retail technology, or a comparable customer-facing solution delivery role. \nStrong written and verbal communication, presentation, facilitation, documentation, and stakeholder-management skills. \nAbility to manage multiple concurrent customer workstreams, deadlines, dependencies, and competing priorities with limited supervision. \nStrong analytical, problem-solving, and critical-thinking skills. \nAbility to learn new technologies, business processes, and software platforms quickly. \nWillingness to travel up to 25%. \nPreferred Qualifications \nExperience in grocery, food retail, convenience retail, store operations, or retail technology. \nExperience with one or more food retail disciplines, such as forecasting, ordering, inventory management, receiving, DSD, fresh operations, recipe management, production planning, labeling, merchandising, or store execution. \nExperience implementing SaaS solutions or enterprise software platforms. \nExperience supporting enterprise data onboarding or system integrations using REST APIs, flat files, middleware, ETL processes, source-to-target data mappings, and structured formats such as JSON, CSV, or XML. \nFamiliarity with Microsoft Azure services such as Azure SQL Database, Azure Cosmos DB, Azure Blob Storage, and Azure Table Storage, as well as identity technologies such as Microsoft Entra ID. \nExperience using SQL, database tools, reporting platforms, or data-analysis techniques to investigate data quality and application behavior. \nExperience with Zendesk, Jira, Confluence, Wrike, Salesforce or similar platforms. \nExperience using AI-enabled tools or automation technologies to improve productivity and customer outcomes. \nSuccess Profile \nThe successful candidate: \nBuilds trust quickly with customers and stakeholders. \nThinks like a consultant and focuses on customer business outcomes, not just software configuration. \nUnderstands how technology can improve retail operations and store performance. \nBalances strong customer engagement with technical problem-solving abilities. \nTakes ownership of customer success and implementation outcomes. \nCommunicates effectively with both operational and technical audiences. \nEmbraces continuous learning and professional development. \nLeverages innovation, automation, and AI to improve customer delivery and operational efficiency. \nThrives in a collaborative, fast-paced, and customer-focused 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