{"id":2867130,"url":"https://alion.io/job/upslide-enterprise-customer-success-manager","title":"Enterprise Customer Success Manager","company":{"id":688519,"name":"UpSlide","domain":"upslide.com","url":"https://alion.io/company/upslide","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":63000,"currency":"EUR","period":"year","gross":null,"usd_annual":70718},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Notion","optional":false},{"name":"Power BI","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-09T15:31:35Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-03T16:20:54Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"UpSlide is the document production layer for financial services. We orchestrate LLMs, machine learning, and workflow agents within Microsoft 365 to deliver reliable, quality outputs in the most efficient and cost-effective way.\nAs aMicrosoft Solutions Partner, with 14+ years supporting financial services teams, we bring together expertise from the tech, finance and design fields to help clients like KPMG, BNP Paribas, Rothschild & Co. boost productivity while improving brand consistency across their corporate documents.\nWe are a certified B Corporation, upholding the belief that businesses should have a positive impact on society.\nOur values\nOur values guide our approach to work and are at the heart of our recruitment process. To join our team, we look for individuals who value:\nExcellence: We think that every detail counts, and we place great importance on the quality of our deliverables.\n\nTrust: We are passionate, committed, and free to act with autonomy.\n\nHappiness at work: We enjoy looking on the bright side and we share our enthusiasm with our colleagues and clients.\n\nThe team\nYou will join our Enterprise Customer Success team for the EMEA, APAC, and NA regions, a group of Customer Success Managers, each responsible for a focused portfolio of our largest and most strategic accounts.\nYou will join a team of 6, including 5 CSMs and Majhon, Head of Customer Success Enterprise, who will support you in achieving your goals. You will also be part of a global Customer Success community across our five offices.\nHere is what the Go-To-Market organization looks like at UpSlide:\nAccount Executives: Prospect, acquire new business acquisition and expand existing accounts\n\nConsultants: Lead implementation projects, deliver client training, and ensure successful deployment\n\nCustomer Success Managers: Own a portfolio of accounts end-to-end, driving retention, renewal signing, expansion within existing entities, value realization, and long-term account growth\n\nSupport Engineers: Resolve day-to-day technical questions and issues, and ensure a smooth customer experience\n\nYour responsibilities\nAs an Enterprise Customer Success Manager, you will own the end-to-end relationship with a portfolio of our largest, most strategic accounts. You will build deep, multi-threaded relationships with key stakeholders, lead high-impact business reviews, and act as a trusted advisor, proactively protecting and growing revenue across your book through both retention and expansion.\nThis is a role for someone who thrives on depth: fewer accounts, higher stakes, and the ability to build genuine, senior-level relationships that compound into long-term growth, while knowing how to sync with regional counterparts on accounts that span multiple geographies, keeping a global view of the relationship without owning every part of it directly.\nAccount Ownership & Revenue Growth (50%)\nOwn the business performance, strategy, and health of your portfolio of strategic accounts:\nTake full ownership of your portfolio (ARR, NRR, renewal, risk level)\n\nBuild and execute structured, tailored account plans for 100% of your accounts, with clear growth and retention objectives\n\nProactively identify both expansion opportunities and churn risk through data analysis and direct relationship insight, and own them through to resolution or close\n\nMonitor account health through usage data, adoption metrics, contact network and mapping, and stakeholder engagement\n\nMaintain accurate forecasting (renewals, churn, upsell potential) and rigorous CRM discipline (Salesforce accuracy and completeness)\n\nCustomer Value & Expertise (40%)\nDrive measurable value and position UpSlide as a strategic partner:\nLead high-impact Business Reviews focused on ROI and value realization\n\nLead complex or sensitive conversations (renegotiation, escalations, dissatisfaction) with confidence and clarity\n\nSecure executive sponsors and build multi-threaded relationships within each account\n\nDevelop and maintain strong product expertise and a deep understanding of client industries and use cases\n\nCraft value-driven narratives tailored to each stakeholder's priorities\n\nCross-functional Collaboration (10%)\nAlign with internal teams to maximize customer outcomes and business impact:\nPartner with Sales on the account expansion strategy and account mapping\n\nCollaborate with Professional Services when deeper deployment or training support is needed\n\nWork closely with Product and Support to relay structured feedback and improve the customer experience\n\nCoordinate with CSMs in other regions on shared or global accounts\n\nContribute to Customer Success best practices and performance improvement initiatives\n\nTo work on these tasks, you will mainly use the following tools: Microsoft Office, UpSlide, Salesforce, Gong, PowerBI, and Notion (or local equivalents).\nYour goals\nYou will be assessed on:\nNet Revenue Retention (NRR)\n\nChurn\n\nExpansion / upsell contribution\n\nDepth and health of executive relationships across your portfolio\n\nAbility to maintain full ownership and visibility on shared accounts\n\nRequirements\nYou are a great fit if you have:\n3+ years of experience in Customer Success, Account Management, or a related client-facing/revenue role, including managing enterprise or large, multi-entity accounts in a B2B environment\n\nProven experience managing renewals and churn on strategic / enterprise accounts, with meaningful revenue responsibility\n\nA proven track record of generating expansion (upsell/cross-sell) within an enterprise account base\n\nExperience in autonomously managing a portfolio of large or multi-entity accounts with significant revenue responsibility\n\nConfidence leading executive-level conversations, including complex or difficult ones (renegotiation, dissatisfaction, escalations)\n\nAdvanced negotiation skills\n\nA structured, strategic approach to account planning (objectives, stakeholders, action plans)\n\nA value- and ROI-oriented mindset, able to build and defend a business case with senior stakeholders\n\nOperational rigor: accurate CRM data, reliable follow-up, dependable forecasting\n\nExcellent written and verbal communication in English and French\n\nComfortable working in an international environment, engaging with senior and executive stakeholders\n\nWe’d love it if you have:\nExperience with a CRM / Customer Success platform (Salesforce, Planhat, or equivalent) and analytics / BI tools (PowerBI or equivalent)\n\nKnowledge of the financial services/consulting sector\n\nExperience managing group or multi-entity account structures\n\nFamiliarity with SaaS metrics (ARR, NRR, churn, forecasting) and reporting to leadership\n\nFluency in another language (e.g. German)\n\n If you don’t tick all the boxes but you think you’d be a great fit, please apply and tell us why.\nRecruitment process\nScreening call with Talent Acquisition: A conversation to walk through your experience, motivation, and fit for the role.\n\nInterview with your future manager and a team-meet: A deeper dive into your Customer Success experience and approach to account management. This also includes a live exercise reflecting real challenges of the role, followed by a conversation with members of the wider team.\n\nFinal conversation with leadership: A closing discussion to align on ambition, expectations, and next steps.\n\nWe'll conduct a reference check to learn how to help you thrive. On average, our process lasts 3 weeks.\nWhat we offer\nInternational environment: Start-up with five offices (Paris, London, Berlin, New York, Singapore) and users in more than 60 countries\nTraining & professional development: Collaboration with our sister company, IPH, which provides UpSliders with training on key soft skills and management\nCompany events: Office socials and international company events (e.g. annual company seminar, team seminar, and sustainability actions taken throughout the year)\nBeautiful office: Office near Opéra (1er arrondissement) - a vibrant space with beautiful common areas and meeting rooms, a nap room, bike storage and showers, tea/coffee, etc.\nHybrid work: 2-3 days in-office per week\nWork-from-home budget: €500 WFH equipment budget\nWellness package: 50€ per month for physical and mental wellness activities\nFamily support:\nPaid parental leave for birthing and non-birthing parents\n\n4 days fully paid leave for sick children up to 6 years old or up to €1,800 for childcare reimbursement\n\nFlexible return to work options\n\nAn additional 5 days are fully paid within 6 months after becoming a parent\n\nHolidays: 25 vacation days and 9 RTT (with one taken for Solidarity Day)\nGeneral:\nMeal vouchers (Tickets resto): €11 per day on your Swile card (210 tickets per year)\n\nHealthcare insurance (Mutuelle): Covered by Alan. You can extend cover to your partner and children\n\nCommute (Transports): Metro, RER, bike, or e-scooter - These options are reimbursed 50% by UpSlide\n\nAs a B Corp-certified company, we have strong commitments toward our employees, community, clients, suppliers, and the environment. We strive to create an environment where everyone feels welcome. This commitment to diversity and inclusion is applied in our recruitment process and your employee experience once you’ve joined UpSlide","description_format":"text","description_chars":9222,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Company events","Hybrid work","Parental leave","Professional development"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","Office & Productivity Software"],"lifecycle":[{"event":"open","at":"2026-10-19T18:04:59Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.79,"p_room":0.75,"age_days":24,"expected_fill_days":32,"reasons":["conf:2","win:late"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":70718,"is_top_pay":false},"html_url":"https://alion.io/job/upslide-enterprise-customer-success-manager","json_url":"https://alion.io/job/upslide-enterprise-customer-success-manager.json","meta":{"generated_at":"2026-11-03T20:47:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3571,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688519},"rest":"https://alion.io/mcp/rest/get_company?id=688519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fupslide-enterprise-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fupslide-enterprise-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fupslide-enterprise-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/upslide-enterprise-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fupslide-enterprise-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2867130}},{"tool":"search_jobs","arguments":{"company":"upslide.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2867130},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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