{"id":1662205,"url":"https://alion.io/job/upstack-it-manager","title":"IT Manager","company":{"id":689039,"name":"UPSTACK","domain":"upstack.com","url":"https://alion.io/company/upstack-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":93000,"max_usd":190000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":571},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"Windows","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-10-01T16:59:05Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-11-04T05:42:48Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Overview \nUPSTACK is the leading full-service technology brokerage that empowers businesses to make smarter technology investments. Through a vendor-neutral approach, UPSTACK delivers expert advisory and execution services across the entire technology landscape-including data center colocation, cloud, connectivity, networking, cybersecurity, AI, and more-at no additional cost to our clients.\nUnder the leadership of Founder and CEO Christopher Trapp, UPSTACK is committed to exceptional customer experiences, serving 6,500+ clients-from SMBs to enterprises-and managing over $1B+ in annual technology spend across industries.\nAbout the Role\nThe IT Manager owns UPSTACK’s internal IT operations, serving as the primary point of accountability for endpoint management, internal technology projects, and UPSTACK’s outside vendor and MSP relationships - including the managed IT support provider, AV/conferencing, telecom, hardware, and software vendors. This role ensures service quality, SLA adherence, and cost-effectiveness across those partnerships, while planning and leading internal IT projects such as platform transitions, network upgrades, and hardware refresh cycles from scope through execution.\nThe ideal candidate brings hands-on experience managing Jamf and Microsoft Intune across a mixed device fleet, is comfortable directing outside vendors and an MSP helpdesk to consistent service standards, and holds an active CISM (Certified Information Security Manager) certification. This person can translate security and compliance requirements - including UPSTACK’s migration to Microsoft Entra ID Conditional Access - into practical endpoint and identity management practices.\nLocation Preference:\nRemote\nKey Responsibilities\nVendor & MSP Relationship Management\nServe as the primary owner of UPSTACK's outside vendor support services relationship: manage day-to-day engagement, ticket escalations, service quality, and SLA adherence\nManage other outside support vendors (AV/conferencing, telecom, hardware suppliers, software resellers), including scopes of work, deliverables, and accountability\nReview Help Desk and vendor performance, invoices, and contract renewals; recommend changes or replacements where service or cost falls short\nAct as the escalation point between UPSTACK employees and the MSP helpdesk, ensuring issues are routed, tracked, and resolved to standard\nInternal IT Project Leadership\nPlan and lead internal IT projects end to end, including platform transitions (e.g., Okta and Microsoft Entra ID), network upgrades, hardware refresh cycles, and new tool rollouts\nDefine project scope, timelines, and budgets; coordinate execution across the MSP, outside vendors, and internal stakeholders\nCommunicate project status, risks, and outcomes to business stakeholders\nHelpdesk & Support Oversight\nOwn endpoint management across the fleet: Microsoft Intune for Windows devices and Jamf for Mac devices, including configuration profiles, compliance policies, app deployment, and patching\nAdminister and oversee internal RMM tooling for monitoring, alerting, patch automation, and remote support\nOversee the device lifecycle: procurement, provisioning, new-hire staging, refresh, retirement, and recycling logistics\nHandle escalated, sensitive, or high-visibility issues directly, delivering white-glove support for senior leadership and board members, including board meeting AV\nTechnology Stack & Security\nAdminister and support UPSTACK's core stack: Microsoft 365, Intune, Jamf, Cisco Meraki, Okta, and Microsoft Entra ID\nEDUCATION\nRequired Licenses | Certifications | Degree:\nCISM (Certified Information Security Manager) certification required; no specific degree required - equivalent IT management or technical leadership experience considered\nPreferred Licenses | Certifications | Degree:\nMicrosoft MD-102 (Endpoint Administrator Associate)\nMicrosoft AZ-104 (Azure Administrator Associate)\nCompTIA Security+\nKNOWLEDGE\nJamf, Microsoft Intune, and Microsoft Entra ID (all required): hands-on knowledge of Mac device management with Jamf, Windows device management with Intune, and identity and conditional access management with Microsoft Entra ID as UPSTACK migrates to a Zero Trust security model\nRMM experience (required): prior hands-on work with RMM platforms (e.g., NinjaOne, Datto RMM, ConnectWise Automate, or similar) for monitoring, patching, and remote support\nKnowledge of MSP operating models, SLAs, and vendor/contract management\nKnowledge of Microsoft 365 administration and identity platforms, including Okta and Microsoft Entra ID, particularly through platform transitions\nFamiliarity with networking fundamentals and equipment such as Cisco Meraki\nUnderstanding of IT asset lifecycle management, security best practices, and endpoint compliance standards\nSKILLS\nStrong vendor and MSP relationship management skills, including performance reviews, escalations, and contract negotiation\nProject management skills: scoping, scheduling, budgeting, stakeholder communication, and cross- team coordination\nStrong technical troubleshooting and escalation judgment across hardware, endpoints, networking, and conferencing\nExcellent verbal and written communication, with the discretion and professionalism to support senior leadership and board members\nOrganizational skills to manage concurrent projects, vendors, and device inventory\nABILITIES\nAbility to lead and manage multiple concurrent IT projects, vendor relationships, and support escalations effectively\nAbility to exercise sound judgment in high-visibility, sensitive situations involving senior leadership and board members\nAbility to translate business and security requirements, such as the Zero Trust/Entra ID Conditional Access migration, into actionable technical project plans\nAbility to hold outside vendors and MSP partners accountable to SLAs and service quality standards\nAbility to operate independently while keeping stakeholders informed of project status, risks, and outcomes\nSalary Range\nEmployees new to UPSTACK typically come in at the start of the pay range. UPSTACK focuses on providing a simple and transparent pay structure, which is based on a variety of factors, including location, experience, and job-related skills. \nThe salary range for this role is fixed at $90,000 to $120,000 annually, with no room for negotiation. Please apply with this understanding.\nClosing\nUPSTACK is an Equal Opportunity Employer and does not discriminate based on race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, UPSTACK will consider employment for all qualified applicants.\nUPSTACK is committed to providing reasonable accommodations to individuals with disabilities as required by applicable law. Accommodations may include adjustments to the application, interview, or assessment process, as well as modifications to the work environment or job duties to enable individuals to perform the essential functions of the role. Requests for accommodations will be evaluated on a case-by-case basis and provided unless they impose an undue hardship on the organization.\nAt this time, UPSTACK will not sponsor a new applicant for employment authorization for this position.\nWe endeavor to make the application process accessible to all applicants. If you would like to contact us regarding accessibility and/or need assistance completing the application process, please contact us at .","description_format":"text","description_chars":7586,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-02T04:14:46Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.804,"p_room":0.75,"age_days":33,"expected_fill_days":38,"reasons":["conf:0","win:late"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/upstack-it-manager","json_url":"https://alion.io/job/upstack-it-manager.json","meta":{"generated_at":"2026-11-04T08:58:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13960,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689039},"rest":"https://alion.io/mcp/rest/get_company?id=689039"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fupstack-it-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fupstack-it-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fupstack-it-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/upstack-it-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fupstack-it-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1662205}},{"tool":"search_jobs","arguments":{"company":"upstack.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1662205},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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