{"id":4289871,"url":"https://alion.io/job/upstart-senior-mailroom-administrator","title":"Senior Mailroom Administrator","company":{"id":1709,"name":"Upstart","domain":"upstart.com","url":"https://alion.io/company/upstart","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":17,"ghost_share":0,"stale_share":0.471,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Burlingame, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":31,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-13T22:25:19Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T22:55:19Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Upstart\nAt Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.\nAs the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.\nWe’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City, you’ll have the support to work in the way that works best for you.\nIf you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.\nThe Team: \nUpstart's Workplace Operations team supports the secure and efficient handling of critical business documents across the company. The Burlingame mailroom serves as the central hub for receiving, processing, and distributing sensitive mail for teams including Legal, Collections, Credit Disputes, Auto Title, Auto Recovery, Complaints, and Borrower Success. The team focuses on delivering accurate, timely, and compliant service while improving processes that reduce operational risk and increase efficiency.\nAs a Senior Mailroom Administrator at Upstart, you'll manage the day-to-day processing of inbound and outbound mail, ensuring documents are handled securely and routed accurately. You'll also help improve reporting, streamline manual workflows, and contribute to projects that make mailroom operations more efficient and scalable.\nPlease Note: This role is based in our Burlingame, CA office and requiresworking onsite five days per week.\nHow you’ll make an impact\nManage daily inbound and outbound mail operations, including sorting, scanning, tracking, and routing documents while meeting established service levels.\nHandle confidential and time-sensitive documents in accordance with security, compliance, and operational procedures, escalating exceptions when appropriate.\nMaintain accurate mail records, operational metrics, and reporting using Salesforce, Jira, Google Sheets, and other business systems.\nIdentify opportunities to improve reporting, automate repetitive tasks, and streamline mailroom workflows using available tools and technologies.\nPartner with cross-functional teams to resolve routing issues, address operational needs, and maintain reliable mail processing.\nSupport operational improvement initiatives, including vendor transitions, process documentation, and updates to workflows that improve efficiency and reduce risk.\nMinimum Qualifications \n2+ years of experience in mailroom operations, logistics, document processing, facilities operations, or a similar operational environment.\nExperience processing, tracking, and routing inbound and outbound mail or physical documents in a high-volume environment.\nExperience handling confidential or sensitive documents in accordance with established security or compliance procedures.\nExperience using spreadsheet tools, including Google Sheets or Microsoft Excel, to organize, track, and report operational data.\nExperience using business systems such as Salesforce, Jira, or comparable workflow or case management platforms.\nPreferred Qualifications\nKnowledge of spreadsheet functions, pivot tables, dashboards, or reporting tools used to analyze operational performance.\nExperience identifying and implementing process improvements or automating repetitive workflows using tools such as Google Apps Script or Generative AI.\nFamiliarity with financial services, regulated environments, or document-handling requirements involving sensitive information.\nAbility to prioritize time-sensitive work, troubleshoot operational issues, and determine when escalation is appropriate.\nExperience collaborating with cross-functional teams or external vendors to improve operational processes and documentation.\nPosition location: This role is based in Burlingame, CA.\nTime zone requirements: This role operates primarily during Pacific Time business hours from 8:00 AM-4:30 PM PT.\nIn-Office requirements: You will be required to work from the Burlingame, CA office 5 days per week. \nTravel requirements: Limited travel is expected for this role.\n#LI-Entry \nThis is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law\nBurlingame - Anticipated Hourly Rate Range\n$23.41—$31.20 USD\nWhat you'll love\nAt Upstart, our benefits for full-time employees are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:\nCompetitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly \nRetirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)\nEmployee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)\nComprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.\nHealth Savings Account contributions from Upstart for eligible plans (US only)\nIncome protection benefits, including life insurance and disability coverage for added financial security\nPaid time off, sick leave, and company holidays, in line with local requirements\nPaid family and parental leave to support caregiving and major life moments (duration varies by country)\nFamily-centered benefits to support fertility, parenthood, and caregiving needs\nEmployee Assistance Program (EAP) offering mental health support and life-centered resources\nFinancial wellness resources, including access to financial planning tools and a financial concierge service (US Only)\nAnnual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you\nAnnual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from\nConnection and community through team events, all-company updates, and employee resource groups (ERGs)\nOnsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City\nFor roles based in Canada, please note that we are not currently able to hire in Quebec.\nUpstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.\nIf you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email \nhttps://www.upstart.com/candidate_privacy_policy","description_format":"text","description_chars":7948,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Financial AI","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-11-13T22:55:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":60,"reasons":["conf:0","win:early"],"computed_at":"2026-11-13T23:52:01Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":false},"html_url":"https://alion.io/job/upstart-senior-mailroom-administrator","json_url":"https://alion.io/job/upstart-senior-mailroom-administrator.json","meta":{"generated_at":"2026-11-13T23:52:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":47593,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1709},"rest":"https://alion.io/mcp/rest/get_company?id=1709"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fupstart-senior-mailroom-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fupstart-senior-mailroom-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fupstart-senior-mailroom-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/upstart-senior-mailroom-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fupstart-senior-mailroom-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4289871}},{"tool":"search_jobs","arguments":{"company":"upstart.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4289871},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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