{"id":1516549,"url":"https://alion.io/job/uptempo-desktop-support-specialist","title":"Desktop Support Specialist","company":{"id":690500,"name":"Uptempo","domain":"uptempo.io","url":"https://alion.io/company/uptempo-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Louisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Least Privilege","optional":false},{"name":"Okta","optional":false},{"name":"SOC 2","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-30T05:37:07Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-20T12:45:51Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"At Uptempo, we're on a mission to help marketers plan, invest, and execute with confidence. Behind every great product is a great team, and behind every great team is an IT function that keeps everything running smoothly. That's where you come in.\nWe're looking for aDesktop Support Specialist to join our Louisville office and work alongside a genuinely great group of people. This is a hands on, in office role where you'll be the go to person for keeping our team's technology running seamlessly day to day. You'll partner with our IT team, solve real problems for real people, and have the opportunity to grow in a dynamic, fast paced environment.\nWhat You'll Be Doing:\nProvide responsive, friendly technical support to employees. Troubleshooting hardware, software, and connectivity issues before they become bigger problems\n\nOwn the onboarding and offboarding experience for employees, including account setup, permissions, and device configuration\n\nSet up computer stations and configure devices for new employees\n\nSupport the administration and security of core IT systems, keeping things running securely and efficiently\n\nSupport and maintain office LAN/WiFi infrastructure\n\nSupport VoIP telephony and video conferencing services\n\nMaintain asset inventory, user documentation, and internal IT knowledge bases\n\nPartner with senior IT team members on system upgrades, automation projects, and integrations\n\nAssist with routine security tasks including device compliance checks and gathering audit artifacts for SOC 2 readiness\n\nHelp enforce security best practices across the organization including endpoint compliance, access management, and policy adherence\n\nIdentify and contribute to process improvements that make the employee experience smoother and more efficient\n\nManage workload and track requests through the Jira ticketing system\n\nWhat We're Looking For:\n2+ years of experience in IT support, systems administration, or a related role\n\nSolid understanding of macOS, Windows, and common cloud applications\n\nFamiliarity with identity access management and endpoint management tools such as Okta, Google Workspace, NinjaOne, Intune, or similar\n\nStrong troubleshooting and analytical skills with the ability to learn quickly and process a high volume of information accurately\n\nA solid understanding of security best practices, including least privilege access and modern authentication concepts\n\nA genuine customer service mindset. You love solving problems and helping people\n\nNatural curiosity and a desire to keep learning; you adapt quickly in fast moving environments\n\nStrong communication and organizational skills. You keep things clear and nothing falls through the cracks\n\nStrong organizational skills with the ability to prioritize, multitask, and manage daily responsibilities effectively\n\nAbility to quickly build trust and rapport with employees at all levels of the organization\n\nApplicants must be currently authorized to work in the United States on a full time basis.\nLocation: This role is based out of our Louisville, Colorado office. We're looking for someone who is excited to be onsite and be a part of our in person culture, showing up, connecting with the team, and being the hands on presence our employees count on every day. #LI-Onsite\nApplication Deadline: The anticipated closing date for this role is October 30, 2026. Applications will be accepted on a rolling basis thereafter until the position is filled.\nEqual Opportunity Employer: Uptempo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances.","description_format":"text","description_chars":3861,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Marketing Analytics & Attribution"],"lifecycle":[{"event":"open","at":"2026-09-30T09:57:38Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":1,"age_days":20,"expected_fill_days":70,"reasons":["conf:11","win:early","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/uptempo-desktop-support-specialist","json_url":"https://alion.io/job/uptempo-desktop-support-specialist.json","meta":{"generated_at":"2026-10-20T12:59:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14405,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690500},"rest":"https://alion.io/mcp/rest/get_company?id=690500"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuptempo-desktop-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuptempo-desktop-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuptempo-desktop-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uptempo-desktop-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuptempo-desktop-support-specialist"}]}