{"id":462092,"url":"https://alion.io/job/uptimeai-engagement-manager","title":"Engagement Manager","company":{"id":177963,"name":"UptimeAI","domain":"uptimeai.com","url":"https://alion.io/company/uptimeai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":85,"open_postings":13,"ghost_share":0,"stale_share":0.615,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":46},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-08-13T09:00:27Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-31T10:03:52Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":78},"description":"Engagement Manager\nAbout UptimeAI:\nUptimeAI provides AI reasoning agents that help industrial operations teams make goal-oriented, real-time decisions.\nIndustrial facilities are rich in data but constrained by the expertise required to maintain and interpret it. As experienced engineers retire and operational complexity grows, organizations struggle to scale the expert judgment needed to maintain reliability, safety, and performance.\nUptimeAI addresses this challenge by embedding engineering reasoning directly into AI agents that continuously analyze operational data, diagnose issues, and guide teams toward the best actions. The result is faster decisions, reduced downtime, improved efficiency, and stronger operational performance.\nRole : Engagement Manager\nLocation: Bangalore, India (Hybrid)\nExperience: 7+ years\nRole Overview \nThe Engagement Manager is a trusted strategic advisor who helps UptimeAI customers maximize business value, drive adoption, and achieve measurable outcomes throughout their growth journey. This role focuses on executive engagement, value consulting, stakeholder alignment, and identifying opportunities to expand the impact of UptimeAI within the customer organization.\nThe ideal candidate combines strong consulting capabilities, business acumen, industry understanding, and executive communication skills to translate customer challenges into strategic initiatives, build compelling value stories, and guide customers toward long-term success.\nKey Responsibilities\nDefine Customer Success & Value Strategy\nPartner with customers to define what success means, how value will be measured, and how UptimeAI aligns with their operational goals and long-term objectives.\n\nDevelop customer success plans with clear outcomes, value drivers, adoption goals, and measurable success criteria.\n\nEnsure alignment between executive sponsors, operational teams, and UptimeAI stakeholders on the path to value realization.\n\nProve and Communicate Value\nOwn the customer value narrative by continuously connecting platform capabilities, insights, and outcomes to measurable business impact.\n\nMaintain visibility into value creation, including realized, estimated, and future opportunities.\n\nLead executive steering committees and value reviews, presenting progress, impact, challenges, and opportunities in a compelling business story.\n\nPartner with technical teams to ensure customer wins and insights are captured, validated, and communicated effectively.\n\nDrive Adoption and Operational Integration\nEnsure customers successfully integrate UptimeAI into their operational workflows and decision-making processes.\n\nIdentify adoption barriers and proactively drive actions to increase usage, engagement, and business impact.\n\nHelp customers move from using the platform to embedding it into their daily operating model.\n\nBuild Executive Relationships and Stakeholder Alignment\nDevelop trusted relationships across executive, operational, and technical stakeholders - beyond the initial champion.\n\nMaintain an up-to-date stakeholder map, understanding decision-makers, influencers, and customer sentiment.\n\nCreate internal customer advocates who can communicate the value of UptimeAI across the organization.\n\nIdentify Expansion Opportunities\nMaintain a deep understanding of customer business priorities, operational challenges, and future initiatives.\n\nIdentify opportunities for additional value creation, including new use cases, assets, sites, and business areas.\n\nPartner with Sales and Customer Success teams to build expansion strategies based on demonstrated value.\n\nCross-functional Leadership\nPartner closely with Delivery, Technical Consultants, Product, Engineering, and Customer Success teams to ensure customer needs are understood and translated into successful outcomes.\n\nProactively identify risks, remove blockers, and drive alignment across internal and external stakeholders.\n\nSuccess in This Role\nCustomers have a clear definition of success and understand how UptimeAI contributes to their operational and business objectives.\n\nCustomers can clearly articulate the value created by UptimeAI, supported by measurable outcomes and executive alignment.\n\nExecutive stakeholders are engaged, informed, and view UptimeAI as a strategic partner.\n\nUptimeAI is embedded into customer workflows and becomes part of their operating model.\n\nStrong stakeholder relationships exist beyond the initial champion, creating customer advocacy and long-term partnership.\n\nExpansion opportunities are identified early through a deep understanding of customer priorities and future needs.\n\nCustomers achieve measurable value realization, leading to renewal, growth, and expansion.\n\nQualification:\n7-10 years of experience in Consulting, Customer Engagement, Strategic Customer Success, Technical Account Management, or Project Management within SaaS or technology-driven environments.\n\nProven ability to lead customer engagements end-to-end, managing stakeholders, risks, milestones, and deliverables to drive successful outcomes.\n\nStrong consulting skills with the ability to understand customer challenges, translate objectives into actionable plans, and define measurable success criteria.\n\nAbility to engage and align stakeholders across executive, operational, and technical levels, building trusted advisor relationships.\n\nStrong capability to articulate business value and measurable outcomes from technical solutions through compelling storytelling and executive communication.\n\nExcellent organizational, communication, and presentation skills, with the ability to manage multiple priorities and drive execution with accountability and follow-through.","description_format":"text","description_chars":5684,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Predictive Analytics","Industrial AI"],"lifecycle":[{"event":"open","at":"2026-09-06T11:23:47Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.367,"p_room":0.28,"age_days":78,"expected_fill_days":36,"reasons":["conf:3","stale_co","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/uptimeai-engagement-manager","json_url":"https://alion.io/job/uptimeai-engagement-manager.json","meta":{"generated_at":"2026-10-31T12:36:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19482,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177963},"rest":"https://alion.io/mcp/rest/get_company?id=177963"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuptimeai-engagement-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuptimeai-engagement-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuptimeai-engagement-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uptimeai-engagement-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuptimeai-engagement-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":462092}},{"tool":"search_jobs","arguments":{"company":"uptimeai.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":462092},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}