{"id":4228243,"url":"https://alion.io/job/uptimeai-technical-account-manager-oman","title":"Technical Account Manager - Oman","company":{"id":177963,"name":"UptimeAI","domain":"uptimeai.com","url":"https://alion.io/company/uptimeai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":84,"open_postings":14,"ghost_share":0,"stale_share":0.643,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"FMEA","optional":false}],"status":"live","first_seen_at":"2026-11-13T05:52:51Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T08:44:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Technical Account Manager\nAbout UptimeAI:\nUptimeAI provides AI reasoning agents that help industrial operations teams make goal-oriented, real-time decisions.\nIndustrial facilities are rich in data but constrained by the expertise required to maintain and interpret it. As experienced engineers retire and operational complexity grows, organizations struggle to scale the expert judgment needed to maintain reliability, safety, and performance.\nUptimeAI addresses this challenge by embedding engineering reasoning directly into AI agents that continuously analyze operational data, diagnose issues, and guide teams toward the best actions. The result is faster decisions, reduced downtime, improved efficiency, and stronger operational performance.\nLocation: Oman\nExperience: 10+ years\nDepartment: Sales & BDM\nRole overview\nAs a Technical Account Manager at UptimeAI, you will own post-sales customer success and engagement for our Oil & Gas customers in Oman. You will help them improve plant reliability, equipment performance, and operational outcomes through the UptimeAI platform. You will apply your industry and engineering knowledge to monitor industrial assets, evaluate AI-generated alerts, identify potential equipment issues, and help customers realize measurable operational value.\nYou will work closely with Customer Success Managers, Technical Consultants, and Product teams to understand customer operations, validate AI insights, and translate technical findings into actionable recommendations. You will also build strong customer relationships and grow accounts over time.\nKey responsibilities\nBuild and maintain strong relationships with customer teams, and grow accounts by identifying opportunities to expand the use of UptimeAI across the plant\n\nSupport alert management within the UptimeAI platform by reviewing, categorizing, validating, and documenting alerts and outcomes\n\nMonitor equipment and model performance and identify opportunities for model retraining and optimization\n\nWork with customer teams to validate alerts and understand whether recommended actions are practical within their operating environment\n\nQuantify and track customer value, including cost avoidance, reduced downtime, improved reliability, and performance improvements\n\nContribute to customer case studies, value stories, and internal success summaries\n\nSupport customer meetings, technical discussions, training sessions, and operational or performance reviews\n\nIdentify opportunities to improve customer adoption of UptimeAI\n\nCollaborate with Technical Consultants, Customer Success Managers, and Product teams to continuously improve customer experience and platform outcomes\n\nQualifications\n10+ years of experience in Oil & Gas, Chemicals, Petrochemicals, or Utilities, with Oil & Gas experience required\n\nDegree in Mechanical Engineering, Chemical Engineering, or a related field\n\nSolid understanding of the Oil & Gas industry and plant operations\n\nStrong understanding and experience in reliability engineering, predictive maintenance, and asset performance management\n\nTechnical experience with products such as predictive maintenance solutions\n\nStrong relationship management skills, with the ability to grow accounts\n\nExposure to reliability concepts such as RCM, FMEA, condition monitoring, or vibration analysis\n\nComfortable working with data, dashboards, and analytical tools\n\nCurious and detail-oriented, with an interest in understanding how AI and analytics can improve industrial operations\n\nStrong written and verbal communication skills, and the ability to work effectively with both technical and non-technical stakeholders\n\nFamiliarity with SaaS platforms, analytics tools, or industrial software\n\nWhy join UptimeAI\nDeep Oil & Gas experience: work with real plants, equipment, operating data, and reliability challenges\n\nCustomer management experience: work closely with Customer Success Managers and enterprise customers\n\nApplied AI experience: see how AI models detect anomalies, generate alerts, and identify potential equipment issues\n\nReliability and asset performance expertise: gain exposure to real-world equipment failures, maintenance strategies, and operational decisions\n\nValue and impact thinking: learn how technical insights translate into measurable improvements in reliability, downtime, and plant performance\n\nCustomer-facing skills: participate in technical discussions, workshops, training, and performance reviews\n\nCareer growth: a clear path toward roles such as Technical Consultant or Customer Success Manager\n\nMentorship from senior industry and technical experts","description_format":"text","description_chars":4612,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Oman","iso":"OM","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Predictive Analytics","Industrial AI"],"lifecycle":[{"event":"open","at":"2026-11-13T08:44:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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