{"id":462095,"url":"https://alion.io/job/uptimeai-technical-consultant-us","title":"Technical Consultant (US)","company":{"id":177963,"name":"UptimeAI","domain":"uptimeai.com","url":"https://alion.io/company/uptimeai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":85,"open_postings":13,"ghost_share":0,"stale_share":0.615,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":124000,"max_usd":240000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":540},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-07-30T04:56:39Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-11-04T11:39:54Z","board_verified":true,"closed_at":null,"days_open":97,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":97},"description":"Technical Consultant\nAbout UptimeAI:\nUptimeAI provides AI reasoning agents that help industrial operations teams make goal-oriented, real-time decisions.\nIndustrial facilities are rich in data but constrained by the expertise required to maintain and interpret it. As experienced engineers retire and operational complexity grows, organizations struggle to scale the expert judgment needed to maintain reliability, safety, and performance.\nUptimeAI addresses this challenge by embedding engineering reasoning directly into AI agents that continuously analyze operational data, diagnose issues, and guide teams toward the best actions. The result is faster decisions, reduced downtime, improved efficiency, and stronger operational performance.\nRole: Technical Consultant\nLocation: Remote, USA\nExperience: 7-12 years\nDepartment: Technical Consultant\nRole Overview\nAs a Technical Consultant at UptimeAI, you will be the primary technical point of contact for our customers throughout their entire journey-from onboarding and implementation to ongoing growth and expansion. You will serve as the customer’s trusted technical advisor post-contract, ensuring their success by understanding operations, translating requirements into actionable plans, and driving adoption, value realization, and optimization.\nYou’ll lead discovery, capture detailed technical and operational requirements, and guide customers in maximizing the impact of UptimeAI solutions. Your ability to communicate clearly, understand customer processes, and advocate for their goals will be critical in accelerating time to value, ensuring reliable outcomes, and positioning the account for long-term growth.\nWhat You'll Do:\nAct as the technical lead throughout the customer lifecycle, from onboarding and implementation to ongoing adoption and growth.\n\nRun discovery sessions to gather detailed operational and technical requirements.\n\nDevelop a deep understanding of the customer’s processes, performance goals, and long-term objectives.\n\nTranslate business and technical needs into structured input for offshore implementation teams and internal stakeholders (e.g., data requirements, model logic, alert configurations).\n\nOwn technical communication with the customer, ensuring confidence, clarity, and alignment throughout the engagement.\n\nIdentify risks, blockers, or adoption gaps early and proactively work toward resolution.\n\nDrive time to value by pushing for efficient delivery, adoption, and operational improvements while maintaining high quality.\n\nPartner closely with Delivery, Product, Engineering, and Customer Success teams to ensure the solution meets or exceeds customer expectations.\n\nAct as a customer advocate, ensuring their goals are understood, incorporated, and prioritized across the delivery and growth process.\n\nSupport long-term account growth by identifying opportunities for optimization, expansion, and additional value realization.\n\nServe as the primary technical escalation, addressing architecture-related questions, defending platform capabilities, and ensuring customer confidence in performance and reliability.\n\nArticulate the value of the platform clearly to customers, helping them understand how UptimeAI drives business outcomes\n\nMust Have:\n7+ years of experience leading technical engagements across the full customer lifecycle, from onboarding to adoption and growth.\n\nProcess Engineering Background: Hands-on experience with reliability, process optimization, troubleshooting, or asset performance in a technical role.\n\nStrong ability to gather, translate, and communicate operational and technical requirements to internal and offshore teams.\n\nDemonstrated expertise in building customer trust, acting as a technical escalation point, and defending platform capabilities.\n\nSkilled in identifying risks, resolving blockers, and driving time-to-value while maintaining high quality.\n\nExperience partnering with cross-functional teams and advocating for customer goals throughout the engagement.\n\nAbility to clearly articulate platform value, linking technical solutions to measurable business outcomes.\n\nWhat Success Looks Like\nCustomers feel confident and supported from Day 1 of implementation.\n\nDiscoveries are captured with clarity and depth, enabling effective model development.\n\nTime to value is shortened without compromising quality.\n\nCustomers view you as a trusted 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