{"id":1162783,"url":"https://alion.io/job/upward-health-care-specialist-enhanced-care-management-2","title":"Care Specialist - Enhanced Care Management","company":{"id":685938,"name":"Upward Health","domain":"upwardhealth.com","url":"https://alion.io/company/upwardhealth","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":747},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-10-15T00:05:46Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T18:23:43Z","board_verified":true,"closed_at":null,"days_open":344,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":344},"description":"Company Overview:\nUpward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!\nJob Title & Role Description:\nThe Care Specialist - ECM is responsible for coordinating care for high-complexity patients, mainly working in the field to provide chronic care coordination and support. This role involves direct outreach to patients through phone calls, home visits, and community interactions. The Care Specialist primarily works in patients' homes and communities (90% of the time) and engages in virtual or telephonic support (10% of the time) The Care Specialist will assess patient needs, help set health goals, and ensure that patients receive the appropriate care and resources, with a focus on increasing access to preventative care, reducing emergency room visits, and enhancing self-management. The role requires excellent communication skills, critical thinking, and the ability to work independently and adapt to evolving challenges.\nSkills Required:\nAt least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or in a similar role.\nHigh school diploma or GED required.\nA valid driver’s license and auto liability insurance.\nReliable transportation and the ability to travel within assigned territory or as needed.\nExperience in care coordination for individuals with chronic conditions, behavioral health conditions, or with patients experiencing housing insecurities including homelessness.\nStrong interpersonal and motivational interviewing skills to build trust and rapport with patients.\nFamiliarity with trauma-informed care, care coordination, and patient education.\nProficiency in the use of electronic medical records (EMR) systems and basic computer skills.\nTechnologically savvy and able to manage documentation and data entry effectively.\nAbility to work independently in a field-based environment and as part of a team.\nMulti-lingual capabilities preferred but not required.\nPrior home care or Enhanced Care Management experience a plus.\nCommunity Health Worker certification is a plus.\nKey Behaviors:\nAdaptability: \nAbility to work in dynamic, unstructured environments, pivoting quickly to meet the needs of patients and the organization.\nCritical Thinking & Problem Solving: \nDemonstrates strong problem-solving skills when assessing patient needs and determining the best course of action.\nMotivational Interviewing & Empathy: \nUses motivational interviewing techniques to build rapport, set health goals, and empower patients to take charge of their care.\nRelationship Building: \nSkilled in establishing trust and fostering strong relationships with patients, families, and team members.\nSelf-Starter: \nTakes initiative to perform outreach, complete assessments, and follow through with care coordination independently.\nOrganizational Skills: \nExcellent at managing time, tasks, and schedules, ensuring that all patient needs are addressed in a timely manner.\nResilience: \nDemonstrates resilience in challenging situations and remains focused on the goal of improving patient outcomes despite setbacks.\nCultural Competence: \nDemonstrates sensitivity to and understanding of diverse cultural backgrounds, ensuring that care is provided in a culturally inclusive manner.\nCommitment to Quality Care: \nShows passion for delivering high-quality care and support to patients, ensuring their well-being and satisfaction.\nCompetencies:\nCare Coordination: \nAbility to assess patient needs, coordinate care with interdisciplinary teams, and ensure patients are receiving the appropriate services.\nPatient Advocacy: \nSupports patients by navigating healthcare systems, advocating for needed resources, and ensuring timely access to care.\nHealth Education & Communication: \nEducates patients about their health conditions, treatments, and the healthcare system in a clear and empathetic manner.\nData Management & Reporting: \nProficient in documenting patient interactions and maintaining accurate, up-to-date records in EMR systems.\nPatient Outreach & Engagement: \nProactively reaches out to patients through multiple communication channels, including phone, in-person visits, and community outreach.\nGoal Setting & Self-Management: \nWorks with patients to develop self-care plans, emphasizing shared decision-making and increasing the patient’s ability to manage their own health.\nCollaboration & Teamwork: \nWorks effectively as part of an interdisciplinary care team to achieve organizational goals and improve patient outcomes.\nCrisis Management & Flexibility: \nDemonstrates flexibility and adaptability in managing unforeseen challenges, providing support where it is needed most.\nTechnical Proficiency: \nSkilled in using healthcare software applications and systems for accurate data entry and patient management.\nUpward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.\nCalifornia pay range\n$24—$27 USD\nUpward Health Benefits\nUpward Health Core Values\nUpward Health YouTube Channel","description_format":"text","description_chars":5853,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-09-24T00:46:03Z"}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.116,"p_room":0.28,"age_days":344,"expected_fill_days":31,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/upward-health-care-specialist-enhanced-care-management-2","json_url":"https://alion.io/job/upward-health-care-specialist-enhanced-care-management-2.json","meta":{"generated_at":"2026-09-24T20:24:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}