{"id":1201744,"url":"https://alion.io/job/upward-health-product-analyst","title":"Product Analyst","company":{"id":685938,"name":"Upward Health","domain":"upwardhealth.com","url":"https://alion.io/company/upwardhealth","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":10,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":127000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":996},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":true},{"name":"Aura Components","optional":true},{"name":"Elixir","optional":true},{"name":"Jira","optional":true},{"name":"Visualforce","optional":true}],"status":"closed","first_seen_at":"2025-10-15T21:33:23Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T16:48:44Z","board_verified":false,"closed_at":"2026-10-23T16:48:44Z","days_open":372,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":372},"description":"Company Overview:\nUpward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!\nJob Title & Role Description:\nWe are seeking a Product Analyst to join our Product team. Our Product team designs and maintains a highly customized Salesforce ecosystem, enabling field and central staff to deliver compassionate, coordinated care. This individual will play a critical role in understanding business requirements, designing declarative Salesforce solutions, managing stakeholder relationships, and supporting ongoing enhancement and maintenance of our Salesforce instance. The ideal candidate will be passionate about improving healthcare delivery through technology, collaborative in nature, and highly skilled in Salesforce administration.\nSkills Required:\nSalesforce Administrator Certification (Required)\n3+ years of hands-on experience working with Salesforce, preferably in complex environments with custom workflows, fields, and components\nProficiency in Salesforce declarative tools (Flows, Validation Rules, Record Types, etc.)\nStrong knowledge of Salesforce Health Cloud and/or Field Service (preferred but not required)\nFamiliarity with managed packages (e.g., Elixir) and their implications on system configuration\nComfortable working with tools such as Jira for documentation and collaboration\nBasic understanding of Apex, LWCs, Aura components, and Visualforce (ability to collaborate with developers and understand code-level constraints)\nKey Behaviors:\nCollaborate with internal stakeholders to understand and document business needs and translate them into Salesforce-based solutions.\nParticipate in design and scoping sessions with stakeholders, Product team members, and developers to refine product enhancements or new features.\nBuild and configure Salesforce components using declarative tools (e.g., Flows, Page Layouts, Validation Rules, Lightning App Builder, etc.).\nPartner with developers to support custom code (Apex, LWCs, Aura) and ensure declarative solutions align with technical requirements.\nExecute end-to-end testing to validate functionality, performance, and data integrity of new or updated features.\nManage and resolve escalated user support tickets, providing detailed root cause analysis and long-term solutions.\nResearch and analyze new Salesforce features (e.g., seasonal releases), assess their relevance, and make implementation recommendations.\nDocument solution designs, process changes, and configuration updates for cross-functional transparency and future reference.\nContribute to special projects as needed, including integration initiatives, managed package enhancements, or regulatory compliance efforts\nCompetencies:\nBusiness Analysis: Ability to elicit, document, and translate business requirements into effective technical solutions.\nCommunication: Excellent verbal and written communication skills; able to translate technical details for non-technical audiences.\nProblem Solving: Approaches issues analytically and methodically to identify root causes and implement durable fixes.\nCollaboration: Works well in a cross-functional team, values diverse perspectives, and contributes to shared goals.\nAdaptability: Comfortable shifting priorities and responding to evolving business needs in a fast-paced environment.\nCuriosity: Proactively explores new Salesforce capabilities and proposes innovations that can add value.\nProject Ownership: Takes accountability for assigned projects and sees them through to completion with minimal supervision.\nQuality Assurance: Applies testing rigor to ensure reliable and scalable Salesforce configurations.\nUpward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position\nUpward Health Benefits\nUpward Health Core Values\nUpward Health YouTube Channel","description_format":"text","description_chars":4625,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Care Services","Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-09-24T21:17:59Z"},{"event":"close","at":"2026-10-23T16:48:44Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/upward-health-product-analyst","json_url":"https://alion.io/job/upward-health-product-analyst.json","meta":{"generated_at":"2026-10-30T14:42:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2274,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685938},"rest":"https://alion.io/mcp/rest/get_company?id=685938"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fupward-health-product-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fupward-health-product-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fupward-health-product-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/upward-health-product-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fupward-health-product-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1201744}},{"tool":"search_jobs","arguments":{"company":"upwardhealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1201744},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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