{"id":984596,"url":"https://alion.io/job/upway-regional-operations-manager-benelux","title":"Regional Operations Manager Benelux","company":{"id":173004,"name":"Upway","domain":"upway.fr","url":"https://alion.io/company/upway","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":75000,"currency":"EUR","period":"year","gross":null,"usd_annual":84188},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-15T23:12:10Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-02T17:01:26Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Upway is looking for a Regional Operations manager for the Benelux region. This is a management role for someone who combines strong customer empathy with operational discipline, and who can bring structure, clarity, and consistency to complex, fast growing environments.\n\nThe Regional Operations Manager oversees all customer-facing operations, from pre-sales to warranty management, logistics Quality and new demand models ( such as Leasing ) for the Benelux market.\n\nThey will work closely with the General Manager, UpCenter Operations team (particularly the UpCenter leads of Amsterdam and Antwerp) and product and central teams to identify, implement, and monitor operational improvements across the business.\n\nKey Responsabilities\nCostumer Care\nManage a growing team of 15+ support agents including team leads.\nEnsure quality standards are met, analyze customer feedback to keep raising the bar.\nOwn escalations and recovery - senior owner for major customer issues, coordinating internally and turning bad moments into trust-building ones.\nAct as the Voice of the Customer into product, commercial, and ops.\nBe the Primary point of contact for leasing partners on operational and support matters.\n Logistics\nResponsible for inbound and outbound cost efficiency by optimizing routes and negotiating quotes.\nBe the point of contact for our main logistics partner, ensuring the best customer experience.\n\nSkills, knowledge & expertise\nStrong academic background\n3-7 years of experience in Operations, Finance, Strategy Consulting or equivalent.\nStrong communication and leadership skills. Previous people management experience is a plus\nFluency in Dutch and in English\nAbility to be both operational and data driven\nGood problem solving skills\nComfort with working in a fast-paced and changing environment\nReadiness to be fully accountable for a complex operational scope\nYou can be based in Amsterdam or Mechelen.\n\nWhy join Upway\nUpway operates in Western Europe and the US, with the support of prestigious investors including Sequoia Capital, Global Founders Capital and Exor. It holds an exceptional team of talented people who thrive in fast paced environments and who are dedicated to the mission: Making electric mobility accessible to everyone.You will receive equity shares in the form of stock options\nYou will operate in an environment, where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities. \nYou’ll work in a fast paced environment, where we favour quick decision making and getting things done\nYou’ll work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you’ll become an expert in these topics.","description_format":"text","description_chars":2734,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Growth opportunities","Stock options"],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Netherlands","iso":"NL","kind":"region"},{"name":"Luxembourg","iso":"LU","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Manufacturing","Secondhand","Generative Image"],"lifecycle":[{"event":"open","at":"2026-09-16T23:12:10Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.678,"p_room":0.45,"age_days":47,"expected_fill_days":30,"reasons":["conf:1","win:tail"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":84188,"is_top_pay":false},"html_url":"https://alion.io/job/upway-regional-operations-manager-benelux","json_url":"https://alion.io/job/upway-regional-operations-manager-benelux.json","meta":{"generated_at":"2026-11-02T19:38:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27601,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":173004},"rest":"https://alion.io/mcp/rest/get_company?id=173004"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fupway-regional-operations-manager-benelux"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fupway-regional-operations-manager-benelux"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fupway-regional-operations-manager-benelux"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/upway-regional-operations-manager-benelux\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fupway-regional-operations-manager-benelux"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":984596}},{"tool":"search_jobs","arguments":{"company":"upway.fr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":984596},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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