{"id":467889,"url":"https://alion.io/job/urban-sdk-account-manager","title":"Account Manager","company":{"id":179784,"name":"Urban SDK","domain":"urbansdk.com","url":"https://alion.io/company/urban-sdk","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":167000,"period":"year","method":"role_country_seniority_unknown","sample_n":10699},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-01-05T21:41:19Z","employer_posted_date":"2026-01-05","last_verified_at":"2026-10-28T21:26:57Z","board_verified":true,"closed_at":null,"days_open":296,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":295},"description":"About Urban SDK\nUrban SDK is shaping the Future of Smart Cities. We are pioneers in geospatial AI technology, providing public leaders with insights and automation for mission-critical decisions. We equip critical public services with geospatial AI, enabling precise, data-driven decisions with efficiency and confidence.\nOur Commitment to People\nWe are committed to aligning business growth with professional outcomes for every employee. Our commitment has been recognized by Jacksonville Business Journal and Will Reed as a noted Best Places to Work.\nAbout the role\nAt Urban SDK, customer relationships are our top priority. We’re looking for an experienced and driven account manager to maintain customer accounts, serve as our main point of contact, and grow your book of accounts. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with executing on renewals, upsells, and closing businesses to reach quotas.\nResponsibilities\nServe as the main point of contact in all matters related to customer concerns and needs within your assigned territory accounts.\nBuild and strengthen customer relationships to achieve long-term partnerships leading to increased customer retention.\nHave a strong ability to identify risk accounts and work with leadership to develop a plan of action to reduce risk.\nDevelop strong relationships with product and engineering teams to assist in new product development based on customer feedback.\nDevelop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers.\nTrain and Onboard new customers, so they have a full understanding of the platform.\nDevelop a comprehensive understanding of Urban SDK’s products, services, and product roadmap.\nAchieve customer retention and expansion goals.\nTrain and successfully onboard new customers.\nQualify upsell, cross-sell, and renewal opportunities within assigned territory accounts.\nHandle inquiries and requests from customers and address their needs.\nWork closely with the Account Management team, Sales Team and Sales Management to communicate pipeline, develop, test and implement new customer success strategies.\nQualifications\nBA/BS required or equivalent experience\n3+ years of Customer Success, Renewal or Account Management experience, preferably with enterprise software or SaaS.\nA track record of achieving customer retention and sales targets.\nDemonstrated ability to articulate the business value of complex enterprise technology.\nFamiliarity with the transportation technology, city planning, or civil engineering industry is a plus.\nFamiliarity with analytics, databases, and smart city technology is a plus.\nCompensation\nLocation: Jacksonville, FL (Town Center Area)\nType: Full-time\nReports to: Director of Account 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