{"id":1898389,"url":"https://alion.io/job/urbanpiper-implementation-lead","title":"Implementation Lead","company":{"id":2113895,"name":"UrbanPiper","domain":"urbanpiper.com","url":"https://alion.io/company/urbanpiper","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1500000,"max":1800000,"currency":"INR","period":"year","gross":null,"usd_annual":18581},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Jira","optional":false},{"name":"Notion","optional":false}],"status":"live","first_seen_at":"2026-10-05T08:22:14Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-16T11:11:50Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Implementation Lead\nAbout UrbanPiper\nUrbanPiper is a leading restaurant technology platform that helps restaurants and food businesses streamline their digital operations. The platform connects restaurants with online ordering channels, POS systems, delivery platforms, and other technology solutions through a unified ecosystem.\nUrbanPiper enables restaurant brands to manage menus, orders, integrations, and operations more efficiently while providing greater visibility and control across their locations. The company works with restaurant businesses across multiple markets globally, helping them simplify complex technology operations and deliver a seamless experience for their customers.\nAbout the Role\nLocation: Bengaluru, India\nDepartment: Implementation\nThis is a hybrid IC + people manager role. You'll personally own enterprise implementations end-to-end while leading a team of regional Onboarding Managers across India, MENA, UK, and US/CAN. You'll set the bar for what great implementation looks like - through your own delivery - and build the team, process, and playbooks to scale it globally.\nResponsibilities:\nPeople Leadership\nLead and manage Onboarding Managers across India, MENA, UK, and US/CAN - day-to-day guidance, coaching, and career development\nAct as the primary escalation point for the team on complex projects, technical challenges, or at-risk accounts\nMonitor team workload and capacity; allocate accounts based on complexity, region, and bandwidth\nBuild scalable onboarding frameworks - templates, playbooks, and documentation - that work across geographies while allowing for regional nuance (local integrations, compliance, POS ecosystems)\nSupport the team through periods of growth, driving consistency as headcount and account volume scale\nOwn team-level reporting on time-to-go-live, time-to-first-value, implementation health, and capacity planning for leadership\nEnterprise Implementation (Direct IC Ownership)\nPersonally own end-to-end implementation for top-tier/enterprise accounts - kickoff through go-live and handoff to Customer Success\nLead kickoff calls, onboarding sessions, and structured training for enterprise stakeholders\nManage relationships at the customer's leadership level; translate business requirements into technical configuration with Product/Engineering\nSupport complex or multi-country integrations (POS, API, ERP) directly, including for accounts your team is running\nBuild and track detailed project plans for multi-location/multi-market rollouts; identify risk early and drive mitigation\nCross-Functional & Process\nOwn the handoff quality between Sales and Implementation\nPartner with Customer Success, Support, Product, and Engineering to remove blockers and improve launch outcomes\nDrive continuous improvement of onboarding workflows to reduce time-to-go-live across all regions\nRepresent Implementation in leadership/business reviews - pipeline, risks, and regional trends\nWhat We're Looking For\n5+ years in implementation, technical onboarding, or project management in SaaS - foodtech/restaurant tech strongly preferred\nPrior experience managing or leading a team, ideally distributed across regions/time zones\nDemonstrated ability to personally run complex, enterprise-level implementations - not just oversee others doing it\nStrong stakeholder management skills, comfortable with customer leadership and internal cross-functional teams, especially bridging Sales and Onboarding\nWorking knowledge of APIs, POS, or ERP integrations; comfortable in technical conversations with engineering\nExperience managing multi-country or multi-market rollouts, given the India/MENA/UK/US-CAN team footprint\nComfortable operating with ambiguity in a fast-paced, high-growth environment\nProficiency with project management tools (Jira, Asana, Notion, or similar)\nBachelor's degree in Business, Engineering, or related field (or equivalent experience)\nNice to Have\nExperience working across India, MENA, UK, or North American markets\nBackground in restaurant/retail/delivery tech\nWhat Success Looks Like in the First 6 Months\nBy Month 2:\nFully ramped on UrbanPiper's product, implementation playbooks, and tooling\nBuilt relationships with each regional Onboarding Manager (India, MENA, UK, US/CAN) and completed a review of their active pipeline\nTaken direct ownership of at least one enterprise account's implementation\nBy Month 4:\nPublished or refined a standardized implementation playbook usable across all four regions\nEstablished a regular cadence of 1:1s and pipeline/capacity reviews with the team\nVisible movement on team-wide Time to Go-Live, with a clear view of where regional bottlenecks exist\nBy Month 6:\nPersonally delivered at least one enterprise implementation end-to-end, on time and at full contracted scope\nDemonstrated measurable improvement in team TTGL and/or Revenue Realisation Rate against the pre-hire baseline\nTightened the Sales-to-Implementation handoff process, with fewer scope surprises at kickoff\nClear successor/backup identified for at least one regional Onboarding Manager, reducing key-person risk","description_format":"text","description_chars":5098,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-10-05T09:36:13Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.82,"p_room":0.9,"age_days":10,"expected_fill_days":30,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":18581,"is_top_pay":false},"html_url":"https://alion.io/job/urbanpiper-implementation-lead","json_url":"https://alion.io/job/urbanpiper-implementation-lead.json","meta":{"generated_at":"2026-10-16T14:07:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13585,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2113895},"rest":"https://alion.io/mcp/rest/get_company?id=2113895"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Furbanpiper-implementation-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Furbanpiper-implementation-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Furbanpiper-implementation-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/urbanpiper-implementation-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Furbanpiper-implementation-lead"}]}