{"id":3432536,"url":"https://alion.io/job/urbvan-customer-success-manager","title":"CUSTOMER SUCCESS MANAGER","company":{"id":6217,"name":"Urbvan","domain":"urbvan.com","url":"https://alion.io/company/urbvan","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T22:42:28Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T06:52:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"¡Somos Kolors! Una empresa que utiliza la tecnología para ofrecer distintos servicios.\nNuestra vertical Urbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de la mas avanzada tecnología y a través de la app. Estamos enfocados en brindar un servicio de calidad, cómodo y seguro, a la vez que contribuimos con la disminución del tráfico vehicular de las ciudades.\n Objetivo de la posición\nGestionar y desarrollar relaciones estratégicas con los clientes más importantes de la empresa. Este rol implica un enfoque proactivo en la identificación de oportunidades de crecimiento dentro de las cuentas asignadas, así como una capacidad demostrada para comprender las necesidades específicas de cada cliente y proponer soluciones que agreguen valor tanto para el cliente como para la empresa.\nLo que harás:\nDesarrollar relaciones sólidas con los clientes asignados, actuando como el principal punto de contacto entre la empresa y el cliente.\nComprender profundamente las necesidades, objetivos y desafíos de los clientes clave, y proponer soluciones personalizadas que satisfagan esas necesidades.\nColaborar estrechamente con los equipos internos relevantes, como ventas, marketing, operaciones y servicio al cliente, para garantizar la excelencia en nuestro servicio.\nIdentificar oportunidades de crecimiento dentro de las cuentas asignadas y desarrollar estrategias para maximizar el valor generado.\nSupervisar de cerca la satisfacción del cliente y tomar medidas proactivas para abordar cualquier problema o preocupación.\nMantener registros precisos de las interacciones con los clientes y generar informes regulares sobre el desempeño de las cuentas.\n Lo que buscamos:\nExperiencia de +4 años como Key Account Executive, Customer Success Manager, Farming, etc.\nExperiencia atendiendo cuentas grandes. \nExcelentes habilidades de comunicación interpersonal y capacidad para establecer relaciones sólidas con una variedad de interlocutores.\nOrientación hacia resultados y capacidad para trabajar de manera independiente para alcanzar objetivos establecidos.\nFuertes habilidades analíticas y capacidad para comprender y articular conceptos complejos.\nInglés Conversacional (indispensable)\n Ofrecemos\nSueldo atractivo + comisiones\nPrestaciones de Ley\nAl pasar el periodo de prueba se agregan nuevos beneficios:Total Pass\nSGMM\nSeguro de Vida\n\nVacaciones Superiores a Ley\nTrabajo hibrido (en función a los resultados)\nHorario Mixto de lunes a viernes, ( 2 sábados del mes)\nNuestro compromiso con la Diversidad e Inclusión\nEn Kolors nos esforzamos por construir una fuerza laboral compuesta por personas con diversos antecedentes, habilidades, mentes e identidades que nos ayuden a crecer, no sólo como empresa, sino también como individuos. Kolors es un empleador que ofrece igualdad de oportunidades, cuidando la brecha salarial.","description_format":"text","description_chars":2854,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Shared Mobility"],"lifecycle":[{"event":"open","at":"2026-10-29T01:17:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":1,"age_days":3,"expected_fill_days":13,"reasons":["conf:3","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/urbvan-customer-success-manager","json_url":"https://alion.io/job/urbvan-customer-success-manager.json","meta":{"generated_at":"2026-11-01T08:26:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13205,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6217},"rest":"https://alion.io/mcp/rest/get_company?id=6217"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Furbvan-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Furbvan-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Furbvan-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/urbvan-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Furbvan-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3432536}},{"tool":"search_jobs","arguments":{"company":"urbvan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3432536},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}