{"id":853591,"url":"https://alion.io/job/urby-resident-coordinator","title":"Resident Coordinator","company":{"id":689047,"name":"Urby","domain":"urby.com","url":"https://alion.io/company/urby","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T15:48:22Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-20T11:44:29Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"You are the face of Urby! From the moment new prospects and residents see you at the welcome desk or package room, they’ll feel welcome and know they’re in good hands. The RC team promotes our brand by exemplifying outstanding customer service at every interaction.\nOur ideal candidate is an optimistic team player, who is comfortable working in a fast paced environment. This position provides various opportunities for career growth and development. \nHourly rate: $22-23/hr\nResponsibilities\nHospitality\nWelcome residents and new prospects ‘home sweet home’ by greeting them in a cheerful and genuine way.\nOversee the lobby + café areas to ensure brand standards are consistently being met\nRearrange books/game pieces when they are moved\nWipe down tables + remove garbage left over from guests a\nAdjust/fluff chairs, pillows, etc.\nHelp walk-in guests with obtaining basic leasing information regarding prices, unit availability, and making appointment as necessary.\nResident Engagement \nPromote local preferred vendors; always provide the best recommendations. Have a thorough and extensive knowledge of the area.\nResident events & programming\nEncourage residents to leave Google reviews about their positive experience (receive micro bonuses throughout the year if you’re mentioned by name in online reviews!).\nAssist residents with troubleshooting work orders and submission of work orders and coordinator “permission to enter” with maintenance teams for access to units when necessary.\nEnsure emergency maintenance protocols are observed when applicable.\nMaintain safety and security of the building - always follow proper procedures for visitors, contractors, food deliveries, vendors, etc.\nCoordinate incoming residents on day of move-in\nDirect and set up elevator for movers\nComplete move-in inspections\nAssist with new resident orientation\nHelp residents with lockout issues, such as reprogramming key fobs after verifying lease details, charging door batteries, and remote unlocking.\nPackages + Deliveries\nAssist delivery vendors to load and unload packages onto/from delivery vehicles.\nSign for, scan, log, sort, and store incoming packages - organization is key!\nNotify residents for packages when they are ready for pickup\nAssist with garage parking management\nReprogramming garage access cards\nUpdating resident vehicle information\nAssist with garage and system audits\nCommunication\nCommunication is key for resident satisfaction! Ensure that important information is relayed to the management office as well as the rest of the RC team.\nAlways ensure privacy and confidentiality for all residents.\nRespond appropriately to resident complaints by using your best judgement. Be timely and effective with service recovery gestures to ensure resident satisfaction.\nPrepare and send a shift report which includes any important information/incidents for PM managers and maintenance to address. Review shift report at beginning of shift.\nPromote teamwork and quality service by being a reliable team employee. Communicating with other employees to remain up to date on building and resident happenings. Ensure through and effective communications and coordination with other departments throughout shift.\nCommunicate feedback and ideas with the property management team to keep improving resident experience.\nAttributes\nStrong interpersonal and communication skills\nAbility to communicate in English clearly and pleasantly in person, in writing, and by telephone\nAbility to problem solve and think on your feet\nGuest-service oriented; prior work experience in guest services, front desk, or related professional area\nAdherence to uniform, grooming and personal hygiene standards and expectations\nFrequently standing up behind the desk and in lobby area\nCarrying or lifting items weighing up to 30 pounds\nAbility to operate various property management and operating systems\nEmployee Benefits\nTime away\nGenerous PTO policy + EOY rollover\n10 paid company holidays\nPaid parental leave\nMore than just your salary\n401k + company match\nDiscounted employee rent program\nFree parking + pre-tax commuter benefits\nMonthly spot bonus programs\nEmployee referral incentive\nDiscounts at all in-house cafes \nHealth + Wellness\nGym + pool access at any of our Urby locations\n80% employer sponsored Cigna medical, dental, vision plans\nHSA + FSA with up to $2,500 company match\nMental health support available through Ginger\nCulture\nSocial work environment with fast paced start-up energy\nCompany outings including a beach party day!\nComplimentary snacks and monthly team lunches\nCasual but cool dress code\nGrowth + Development\nNetworking events\nCross-training programs\nTuition reimbursement\n Due to high application volume, we will only reach out if we’re moving forward with your application.","description_format":"text","description_chars":4780,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["401k plan","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Rental","Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-09-13T04:56:34Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.579,"p_room":0.55,"age_days":38,"expected_fill_days":32,"reasons":["conf:2","wave","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/urby-resident-coordinator","json_url":"https://alion.io/job/urby-resident-coordinator.json","meta":{"generated_at":"2026-10-20T15:47:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17931,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689047},"rest":"https://alion.io/mcp/rest/get_company?id=689047"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Furby-resident-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Furby-resident-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Furby-resident-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/urby-resident-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Furby-resident-coordinator"}]}