{"id":1276812,"url":"https://alion.io/job/urldefense-client-services-manager-ii","title":"Client Services Manager II","company":{"id":3809623,"name":"Proofpoint","domain":"zenweb.proofpoint.com","url":"https://alion.io/company/proofpoint-4","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":107000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":236},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-27T01:18:25Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Company:\nNICO National Indemnity CompanyWant to work for a company with unparalleled financial strength and stability that offers “large company” benefits with an exciting, friendly, and “small company” atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.\nThe Client Services Manager II assists in leading Client Services operations and ensures the delivery of accurate, timely, and exceptional service to agents, insureds, and business partners. This role provides leadership and direction to Client Services teams, oversees workforce performance and operational effectiveness, and drives continuous process improvement initiatives. The position also serves as a business analyst, partnering with internal stakeholders to evaluate, design, and implement new technologies, workflows, and service strategies that enhance the customer experience and improve operational efficiency.\nThis position will be with National Indemnity Company in Omaha, NE and is eligible for a hybrid work arrangement at management discretion after six months of employment. This position is not eligible for employer visa sponsorship.\nWhat will you do?\nLead and develop Client Services team members by managing daily operations, establishing priorities, providing coaching and training, and implementing business processes that support organizational objectives.\nServe as an escalation point for complex customer service issues, partnering with underwriting, operations, and other business leaders to research, resolve, and communicate solutions effectively.\nManage staffing, performance management, employee development, workflow planning, and operational activities to ensure service excellence and achievement of departmental goals.\nPartner with business stakeholders to identify opportunities for improved processes, technologies, and service capabilities, supporting the research, evaluation, implementation, and adoption of new systems and solutions.\nBuild strong relationships with agents, business partners, and internal departments while driving continuous improvement initiatives that enhance operational efficiency and customer experience.\nWhat are we looking for?\nRequired Qualifications\nBachelor's Degree in Business, Insurance, Finance, Information Technology, or a related field\nFive or more years of related professional experience in insurance, customer service, operations, underwriting support, agency services, or a related business environment.\nDemonstrated experience leading projects, coordinating operational activities, or providing leadership and guidance to team members.\nKnowledge and Technical Skills\nKnowledge of commercial automobile and property insurance coverages, endorsements, rating methodologies, and insurance products.\nUnderstanding of company, agency, and departmental practices, procedures, and workflows.\nKnowledge of underwriting guidelines, policy acceptability, profitability considerations, and agency operations.\nProficiency with Microsoft Office applications, including Excel, Word, and other business software programs.\nExperience evaluating business processes, workflow design, operational efficiency, and technology solutions.\nUnderstanding of insurance industry practices, finance, business principles, and data-driven decision making.\nWho would excel in this role?\nThe ideal candidate will demonstrate:\nStrong leadership, coaching, and employee development skills with the ability to motivate teams and drive results.\nExcellent verbal and written communication skills with the ability to build relationships across all levels of the organization and with agency partners.\nExceptional customer service mindset with strong problem-solving and decision-making abilities.\nStrong organizational skills with the ability to prioritize multiple responsibilities, manage competing demands, and meet deadlines.\nAnalytical thinking, attention to detail, and a passion for process improvement, operational excellence, and continuous learning.\nWe want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.\nWe care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.\nBenefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!","description_format":"text","description_chars":5096,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Hybrid work","Insurance coverage","Parental leave","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T01:59:57Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:3","win:early"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/urldefense-client-services-manager-ii","json_url":"https://alion.io/job/urldefense-client-services-manager-ii.json","meta":{"generated_at":"2026-09-27T02:10:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1936,"day_limit":5000,"remaining_today":3064,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}