{"id":1276813,"url":"https://alion.io/job/urldefense-client-services-support-specialist-inbound-calls","title":"Client Services Support Specialist - Inbound Calls","company":{"id":3809623,"name":"Proofpoint","domain":"zenweb.proofpoint.com","url":"https://alion.io/company/proofpoint-4","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-14T23:09:56Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Company:\nNICO National Indemnity CompanyWant to work for a company with unparalleled financial strength and stability that offers “large company” benefits with an exciting, friendly, and “small company” atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.\nThe Client Services Specialist provides excellent customer service to agents, insureds, claimants, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies. This role supports customer service, underwriting submission processing, customer information maintenance, and loss run request handling to ensure efficient service, accurate recordkeeping, and timely support for internal and external customers.\nThis position will be with National Indemnity Company in Omaha, NE and is eligible for Hybrid work after a period of in-office training. This position is NOT eligible for employer visa sponsorship.\nWhat Will You Do?\nProvide excellent customer service to agents, insureds, claimants, and others contacting the organization by phone and email.\nRespond to and resolve routine questions and service requests while identifying when inquiries should be escalated.\nResearch customer needs and route calls and emails to the appropriate department or individual.\nProvide contact information for agents, affiliated companies, and other appropriate business contacts.\nSupport Underwriting departments by processing submission-related activities, including indexing, preparing resource documents, and assigning priorities according to standardized procedures.\nProvide submission status updates to agents via phone and email.\nAssist agents with second- and third-level submission inquiries by identifying available underwriting resources when appropriate.\nUpdate and maintain customer address and contact information across multiple systems at the direction of Underwriting and Client Services teams.\nProcess loss run requests received from agents and insureds in accordance with established procedures.\nExplain the loss run request process to agents and insureds and direct complex inquiries to the appropriate department.\nSupport various business units by handling workflow transactions, misdirected or returned emails, correspondence, and other administrative processing activities.\nEnsure accuracy, confidentiality, and compliance while maintaining high levels of customer satisfaction.\nWhat Are We Looking For?\nHigh school diploma or GED and two years of college or equivalent work experience required.\nOne or more years of work experience.\nBasic math proficiency.\nPersonal computer proficiency and experience with Microsoft Office applications, including Excel and Word.\nStrong customer service experience.\nPreferred Knowledge:\nBasic insurance terms and coverages.\nTyping speed of 35 WPM with accuracy.\nKnowledge of commercial automobile and property rating, policy coverages, and endorsements.\nUnderstanding of company guidelines regarding acceptability and profitability of applications, accounts, and policies.\nFamiliarity with company, agency, and department practices and procedures.\nWho Would Excel in This Role?\nSomeone who enjoys helping customers and consistently delivers exceptional service experiences.\nA detail-oriented professional who values accuracy and thoroughness in every task.\nAn effective communicator with strong written and verbal communication skills and excellent command of English grammar, spelling, punctuation, and sentence structure.\nAn active listener who can assess customer needs and provide appropriate solutions or routing assistance.\nAn organized self-starter who can effectively manage multiple priorities and deadlines.\nA collaborative team member who works well with others while remaining comfortable working independently.\nA dependable professional who maintains confidentiality and handles sensitive information appropriately.\nAn individual who can document information clearly and accurately.\nA service-focused employee who remains positive and professional when interacting with customers, agents, and colleagues at all levels of the organization.\nA flexible team member who can adapt to changing business needs while maintaining quality and productivity standards.\nWe want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.\nWe care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.\nBenefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!","description_format":"text","description_chars":5361,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Hybrid work","Parental leave","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T01:59:57Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.535,"p_room":0.55,"age_days":22,"expected_fill_days":19,"reasons":["conf:6","stale_co","velocity","win:tail","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/urldefense-client-services-support-specialist-inbound-calls","json_url":"https://alion.io/job/urldefense-client-services-support-specialist-inbound-calls.json","meta":{"generated_at":"2026-10-15T21:13:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32292,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3809623},"rest":"https://alion.io/mcp/rest/get_company?id=3809623"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Furldefense-client-services-support-specialist-inbound-calls"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Furldefense-client-services-support-specialist-inbound-calls"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Furldefense-client-services-support-specialist-inbound-calls"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/urldefense-client-services-support-specialist-inbound-calls\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Furldefense-client-services-support-specialist-inbound-calls"}]}