{"id":4315408,"url":"https://alion.io/job/us-based-company-for-it-services-cloud-technical-specialist","title":"Cloud Technical Specialist","company":{"id":4540429,"name":"US Based Company for IT Services","domain":null,"url":"https://alion.io/company/us-based-company-for-it-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":500000,"max":null,"currency":"PKR","period":"month","gross":null,"usd_annual":21708},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-11T00:00:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"This is a customer-facing role that serves as part of the Cloud Service Desk and handles day-to-day IT support requests received through calls and emails, primarily related to Microsoft Office 365 and Microsoft Azure.\nThe role is responsible for troubleshooting and diagnosing issues, recording support information, monitoring incidents, maintaining and licensing software applications, and monitoring customer virtualized environments and, where applicable, networks.\nThis role requires strong communication skills and the ability to work flexible shifts. Clear customer communication, call handling, and email etiquette are essential when supporting US customers.\n\nResponsibilities\nAct as the first point of contact for customer support requests received via phone, email, chat, or ticketing systems.\nDeliver exceptional technical and licensing support for Microsoft cloud solutions, ensuring a high-quality customer experience for partners and end customers.\nProvide expert support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, Intune, and Microsoft Entra ID (Azure AD).\nTroubleshoot and resolve identity and access management issues related to authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), user provisioning, and directory synchronization.\nManage and support Microsoft Azure environments, including subscription administration, virtual machine (IaaS) management, network configuration, VPN gateways, availability sets, monitoring, and resource consumption reporting.\nServe as the primary point of contact for technical and licensing inquiries related to Microsoft 365, Azure, and Cloud Solution Provider (CSP) offerings.\nMonitor support queues, handle service requests, troubleshoot common Microsoft 365 and Azure issues, document resolutions, and escalate complex incidents to senior engineers when required.\nEnsure timely resolution of support requests while consistently meeting established Service Level Agreements (SLAs).\nStay current on Microsoft cloud technologies, licensing programs, and industry trends through continuous learning and certification programs.\nDemonstrate flexibility to work across rotating shifts and effectively adapt to changing business and customer requirements.\nCommunicate fluently in English and produce clear technical documentation.\nEscalate issues properly to higher support tiers with detailed documentation.\nDocument guides and manuals for customers.\n\nRequired Qualifications & Experience\nBachelor's degree in Computer Science or Engineering is preferred; a degree in Management, Business, or a related field may also be considered.\n2+ years of experience in Microsoft Office 365 support, Azure, Intune, Windows Active Directory, Azure AD, cloud identity solutions, and PowerShell.\nStrong technical knowledge of Microsoft 365, Microsoft Entra ID, Azure infrastructure, and cloud identity solutions.\nSolid understanding of Microsoft licensing models, CSP programs, subscriptions, and cloud consumption billing.\nExperience troubleshooting cloud infrastructure, networking, authentication, and end-user productivity services.\nExcellent customer service, communication, analytical, and problem-solving skills.\nExperience with ticketing systems such as ServiceNow.\n\nPreferred Certifications\nMicrosoft certifications.\nGoogle certifications.\n\nBenefits & Compensation\nLife Insurance.\nOptional Health Insurance.\nEOBI.\nVoluntary Pension Scheme (as per company policy).\nComplimentary Meals.\nAccess to an In-house Gym.\n\nEqual Employment Opportunity\nThe organization is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without discrimination on any legally protected basis.","description_format":"text","description_chars":3772,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-14T15:19:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":26,"reasons":["seen:4","win:early"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":21708,"is_top_pay":false},"html_url":"https://alion.io/job/us-based-company-for-it-services-cloud-technical-specialist","json_url":"https://alion.io/job/us-based-company-for-it-services-cloud-technical-specialist.json","meta":{"generated_at":"2026-11-15T19:29:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13198,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4540429},"rest":"https://alion.io/mcp/rest/get_company?id=4540429"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fus-based-company-for-it-services-cloud-technical-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fus-based-company-for-it-services-cloud-technical-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fus-based-company-for-it-services-cloud-technical-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/us-based-company-for-it-services-cloud-technical-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fus-based-company-for-it-services-cloud-technical-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4315408}},{"tool":"search_jobs","arguments":{"company":4540429,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4315408},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}