{"id":4315387,"url":"https://alion.io/job/us-based-company-for-it-services-program-manager-global-service-partners","title":"Program Manager, Global Service Partners","company":{"id":4540429,"name":"US Based Company for IT Services","domain":null,"url":"https://alion.io/company/us-based-company-for-it-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":725000,"max":null,"currency":"PKR","period":"month","gross":null,"usd_annual":31476},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-12T00:00:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"The Program Manager, Global Service Partners is a strategic leadership role responsible for partner governance, performance management, and service quality across the organizations global service delivery network. This position serves as the primary point of contact and quarterback for service delivery partner engagements, establishing clear performance expectations and ensuring alignment with strategic, operational, and commercial objectives.\nThe Senior Program Manager partners with senior leaders, internal stakeholders, and cross-functional teams to measure results, lead Quarterly Business Reviews (QBRs), strengthen accountability, and drive continuous improvement across the partner ecosystem. The role requires sound judgment and strong analytical and leadership capabilities in decision-making\n\nResponsibilities\n1. Partner Relationship and Executive Engagement\nDevelop and maintain strategic relationships with senior leaders at service delivery partner organizations, establishing shared priorities, performance expectations, and accountability.\nServe as the primary liaison and senior point of escalation for partner performance, service delivery, and relationship matters, driving timely resolution and sustained improvement.\nEstablish structured engagement cadences, including monthly performance reviews, QBRs, strategic planning sessions, and executive updates with partners.\n2. Governance, Performance, and Compliance\nDefine and enhance governance frameworks for partner engagements, ensuring adherence to contractual commitments, SLAs, KPIs, and compliance standards.\nOwn the measurement and evaluation of partner performance through balanced scorecards, trend analysis, benchmarking, and corrective action plans.\nEnsure partner activities and outcomes remain aligned with strategic priorities, customer commitments, policies, and commercial objectives.\n3. Strategic Alignment and Collaboration\nAct as a strategic advisor to senior leadership, providing evidence-based insights on partner capabilities, performance trends, risks, commercial considerations, and improvement opportunities.\nPartner with Service Delivery, IT, Procurement, Finance, and other internal teams to align partner performance expectations and enable consistent execution.\nLead joint business planning and improvement initiatives with partners, using QBR outcomes and performance data to prioritize service enhancements, innovation, and growth.\n4. Operational Excellence and Accountability\nLead performance improvement strategies that strengthen service quality, operational consistency, customer outcomes, and partner accountability across regions.\nIdentify and implement best practices, standardized scorecards, governance tools, and process improvements that mature partner management.\nOversee issue resolution, risk management, service recovery, and contingency planning, with root causes, corrective actions, owners, and target dates clearly documented and tracked.\n5. Reporting, Analytics, and QBR Leadership\nEstablish and maintain executive dashboards, partner scorecards, and reporting that provide visibility into KPI and SLA performance, trends, risks, financial considerations, and improvement priorities.\nLead the preparation and delivery of QBRs and regular executive updates, communicating partner performance, strategic priorities, decisions required, and progress against agreed actions.\nMinimum Qualifications Education\nBachelors degree in Business Administration, Supply Chain Management, Operations, or a related field.\nExperience\n8-10 + years of experience in partner management, service delivery, operations, or program management within a global or matrixed organization.\nExperience leading performance governance and business reviews.\nProven track record of managing complex global partner relationships, improving measurable performance outcomes, and driving accountability across cross-functional teams.\nHands-on experience with KPI and SLA management, partner scorecards, dashboards, QBRs, governance frameworks, and corrective action planning.\nPreferred Qualifications\nMBA or equivalent advanced qualification.\nExperience managing service delivery partners across multiple regions.\nExperience with partner commercial and contractual management.\nKnowledge, Skills, and Abilities Leadership\nLeading cross-functional governance without direct authority\nInfluencing senior leaders and partner executives\nDriving partner accountability\nPartner and Commercial Acumen\nGlobal partner relationship management\nContractual, SLA, and compliance governance\nJoint business planning and growth initiatives\nCommunication\nExceptional executive communication\nNegotiation and stakeholder management\nQBR and executive presentation\nTechnical and Analytical Skills\nAdvanced analytical and problem-solving skills\nBalanced scorecards, benchmarking, and trend analysis\nExecutive dashboards and performance reporting\nCore Competencies\nStrategic Thinking: Connects partner performance, risks, and opportunities with organizational and commercial objectives.\nLeadership: Leads cross-functional governance, influences senior stakeholders, and drives accountability without direct authority.\nPerformance Management: Defines KPIs, interprets trends, leads QBRs, and converts insights into measurable improvement actions.\nResults Orientation: Improves partner outcomes, closes performance gaps, and delivers measurable results in complex global environments.\nRelationship Management and Cultural Awareness: Builds trusted global partnerships and operates effectively across diverse regions and cultures.\nSuccess Measures\nSuccess in this role will be demonstrated through:\nPartner SLA and KPI performance consistently met or improved.\nQBRs and executive updates delivered on cadence with clear decisions and actions.\nPerformance gaps closed through tracked corrective action plans.\nMature, standardized partner governance and scorecards across regions.\nPartner activities aligned with strategic, customer, and commercial objectives.\nStrong, trusted relationships with partner and internal senior leaders.","description_format":"text","description_chars":6091,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-14T15:19:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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