{"id":4315433,"url":"https://alion.io/job/us-based-company-for-it-services-supervisor-client-success","title":"Supervisor Client Success","company":{"id":4540429,"name":"US Based Company for IT Services","domain":null,"url":"https://alion.io/company/us-based-company-for-it-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":450000,"max":null,"currency":"PKR","period":"month","gross":null,"usd_annual":19536},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-11T00:00:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Position Overview:\nThe Supervisor, Client Success, is responsible for overseeing a team of Client Success Managers (CSMs) and/or Specialists to ensure exceptional service delivery, client retention, and satisfaction. This role plays a critical part in driving operational excellence, supporting strategic initiatives, and developing team capabilities to enhance the overall client experience.\n\nResponsibilities\nWhat youll do as the Supervisor Client Success:\nThe requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nEffectively lead/supervise a team of Client Operations Specialists to conduct clients account driven operations\n\nEnsure flawless execution between Account Managers, Regional Leaders, Client and Multinational Software House, and other departments\n\nLead/Supervise the client ops specialists trainings.\n\nSupervise day-to-day customer requests and proactively service customers IT product needs within tight timeframes\n\nEngage regional leaders and management through meetings to manage projects, review forecasting and additional business guidelines.\n\nProvide flawless and timely execution of all support functions while providing Five-Star Service\n\nFirm understanding of the principles and best practices of inventory management\n\nUnderstand Order and Quote Processing and ability to follow a documented SOP with attention to detail\n\nManaging client requests through cases via Multinational Software House Assist (Service Now)\n\nResolve quote & order related client issues on need basis\n\nPreparing client and management facing reports on weekly and monthly basis\n\nWhat you will bring to the team:\nMinimum 5 years of relevant experience\n\nMinimum bachelors degree or 16 years of equivalent education from a recognized University/institution of HEC or abroad\n\nHigh-level understanding of applications used in the organization and industry.\n\nAbility to adapt Supply Chain processes to organization's product life cycle.\n\nAbility to adapt and deal with situations and manage everyone's expectations through ongoing change\n\nUnderstands and addresses inter-dependencies and real issues\n\nClear definition of requirements and timetables\n\nAbility to manage troubled teams/projects and bring them to 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