{"id":3388433,"url":"https://alion.io/job/us-cloud-associate-technical-account-manager","title":"Associate Technical Account Manager","company":{"id":4482595,"name":"US Cloud","domain":"uscloud.io","url":"https://alion.io/company/us-cloud","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"worldwide","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"closed","first_seen_at":"2026-10-28T07:57:16Z","employer_posted_date":null,"last_verified_at":"2026-10-29T12:16:00Z","board_verified":false,"closed_at":"2026-10-29T12:16:00Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"The Technical Account Manager will oversee and address customers' technical needs within the Microsoft tech stack, helping them maximize the use of Microsoft technologies. You will build customer trust and loyalty by serving as their advocate, driving customer-centric improvements, and delivering customized solutions. Your role includes proactively addressing risks, minimizing downtime, and streamlining operations to boost efficiency and business growth. As part of the advisory team, you will collaborate with technical support and engineering teams to resolve customer issues.  \n\nManage a portfolio of up to 45 clients, ensuring no more than 250 Premier Support (PS) hours under management per client.\n\nServe as a Co-TAM on no more than two accounts within your portfolio.\n\nWork under management guidance to implement solutions to address CSAT issues.\n\nAchieve a goal of 70% account retention throughout renewal process.\n\nMaximize Client Satisfaction (CSAT)\nEnsure high levels of client satisfaction by resolving technical issues quickly and effectively.\n\nAct as a customer advocate, aligning services with client needs to drive business value.\n\nRegularly gather and analyze feedback to improve service delivery and address any gaps in customer satisfaction.\n\nClient Relationship and Account Oversight\nMaintain strong relationships with assigned clients, acting as their main point of contact for all technical needs.\n\nDevelop a strategic roadmap for managing Microsoft technologies for clients, aligning with their business objectives.\n\nOversee all aspects of account management, including proactive identification of risks and addressing them to minimize downtime.\n\nAddress and Advocate for Client Needs with Technical Teams\n\nCollaborate closely with technical support and engineering teams to ensure client needs are met.\n\nAdvocate on behalf of clients to ensure that their priorities are reflected in the solutions provided.\n\nCommunicate client concerns and needs to internal teams, ensuring alignment and responsiveness.\n\nLead Monthly and Quarterly Business Reviews (MBRs/QBRs)\n\nLead monthly and quarterly business reviews with clients to review performance, discuss future needs, and strengthen relationships.\n\nProvide detailed reporting on account performance, including key metrics and areas for improvement.\n\nIdentify opportunities to enhance the value delivered to clients, driving continuous engagement.\n\nParticipation in Cross-Departmental Renewal Process\n\nCollaborate with sales, technical, and client success teams to ensure smooth renewal processes for existing clients.\n\nContribute insights during renewals, focusing on improving value propositions based on client feedback.\n\nParticipate in discussions that aim to optimize contract renewals, extensions, or expansions based on evolving client needs.\n\nRequirements\nExperience working with Salesforce or equivalent CRM solutions. \n\nUse of Video Conferencing Platforms – (Microsoft Skype / Cisco WebEx / Citrix GoToMeeting). \n\nITIL/ITSM service delivery ticket solution skills. \n\nMicrosoft certifications. \n\nBachelor's degree in computer science, information systems, or business preferred. \n\nOriginally posted on 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