Service Desk Analyst
First seen by Alion on Oct 15, 2026.
oy U.S. EMBASSY IN SRI LANKA
Service Desk Analyst
The U.S. Embassy in Sri Lanka is seeking eligible and qualified applicants to serve as the Service Desk Analyst in the Diplomatic Technology Office (DT).
As the first point of contact for technology support, you will play a key role in keeping our mission running smoothly.
You will assist staff with a wide range of technology needs - from troubleshooting everyday IT issues to supporting high-profile meetings and events. This is a dynamic role that combines technical expertise with strong customer service skills.
The work schedule for this position is: Full Time - 40 hours per week.
The monthly gross salary for this position will be Rs. 202,802.58
Qualifications Required:
1.Education - Bachelor’s degree in Computer Science, Information Systems/Engineering, Data Science,
Information Technology/IT & Management, Network and Information security is required (Candidate must attach copies of relevant educational certificates).
2. Prior Work Experience - A minimum of 6 months experience in IT operations or providing Tier 0/1 IT support (Candidate must attach copies of relevant service/work experience certificates).
3. Language Proficiency -
- English - Good working knowledge in speaking, reading and writing (This will be tested).
- Sinhala or Tamil - Good working knowledge in speaking, reading and writing.
4. Job Knowledge - A good understanding of IT security best practices, smartphones hardware and maintenance, networking, and hardware/software troubleshooting. Good understanding of service desk management and escalation principles, emphasizing strong customer support and troubleshooting techniques. Basic understanding of endpoint management platforms. Knowledge of the differences of three models of cloud computing services and potential applications. Good understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) and
Wi-Fi networks.
5. Skills & Abilities -
Ability to troubleshoot and provide Tier | support for market-leading laptops, mobile device platforms and their
peripherals.
Ability to provide basic troubleshooting and support of wired and Wi-Fi networks.
Possess strong problem-solving and communication skills that support working with people of different cultural backgrounds, language, technical knowledge and seniority.
Proficiency in voice and video conferencing and chat applications.
Proficiency in typing and navigating a keyboard efficiently.
Strong competency in office productivity suites such as Microsoft 365, Google Workspace and OpenOffice.
Ability to research technical topics. Use information to conduct ad hoc customer training and create supporting materials to educate mission users on technical issues.
Ability to work independently and effectively under pressure, handling planned and unexpected significant projects and tasks.
How to Apply:
Please visit our website https://Ik.usembassy.gov/jobs/ to submit your applications through Electronic Recruitment
Application system [ERA]. Before you continue with the application process, please carefully read the instructions available on our website.
Required Documents:
To apply for this position applicants must electronically submit copies of the documents listed below along with the electronic application, to be considered for employment. Failure to do so may result in a determination that the applicant is not eligible and qualified.
= Relevant Educational Certificates (Degree Certificate and Transcript)
= Relevant Service/Work Experience Certificates
= Proof of Citizenship (National Identity Card/Passport and/or Work Permit)
PAPER OR E-MAILED APPLICATIONS ARE NOT ACCEPTED
Your application should reach us on or before October 30, 2026.
Please note, only shortlisted candidates will be contacted.
- Employment: Full Time, Permanent, Onsite
- Closing date: 30 Oct 2026
- Job ref: 1560804