{"id":2810459,"url":"https://alion.io/job/us-embassy-service-desk-analyst","title":"Service Desk Analyst","company":{"id":1753862,"name":"US Embassy","domain":"usembassy.gov","url":"https://alion.io/company/usembassy-gov","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-15T18:30:00Z","employer_posted_date":null,"last_verified_at":"2026-10-15T18:30:00Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"oy U.S. EMBASSY IN SRI LANKA\n\nService Desk Analyst\n\nThe U.S. Embassy in Sri Lanka is seeking eligible and qualified applicants to serve as the Service Desk Analyst in the Diplomatic Technology Office (DT).\n\nAs the first point of contact for technology support, you will play a key role in keeping our mission running smoothly.\nYou will assist staff with a wide range of technology needs - from troubleshooting everyday IT issues to supporting high-profile meetings and events. This is a dynamic role that combines technical expertise with strong customer service skills.\n\nThe work schedule for this position is: Full Time - 40 hours per week.\nThe monthly gross salary for this position will be Rs. 202,802.58\n\nQualifications Required:\n\n1.Education - Bachelor’s degree in Computer Science, Information Systems/Engineering, Data Science,\nInformation Technology/IT & Management, Network and Information security is required (Candidate must attach copies of relevant educational certificates).\n\n2. Prior Work Experience - A minimum of 6 months experience in IT operations or providing Tier 0/1 IT support (Candidate must attach copies of relevant service/work experience certificates).\n\n3. Language Proficiency -\nEnglish - Good working knowledge in speaking, reading and writing (This will be tested).\nSinhala or Tamil - Good working knowledge in speaking, reading and writing.\n\n4. Job Knowledge - A good understanding of IT security best practices, smartphones hardware and maintenance, networking, and hardware/software troubleshooting. Good understanding of service desk management and escalation principles, emphasizing strong customer support and troubleshooting techniques. Basic understanding of endpoint management platforms. Knowledge of the differences of three models of cloud computing services and potential applications. Good understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) and\nWi-Fi networks.\n\n5. Skills & Abilities -\nAbility to troubleshoot and provide Tier | support for market-leading laptops, mobile device platforms and their\n\nperipherals.\nAbility to provide basic troubleshooting and support of wired and Wi-Fi networks.\nPossess strong problem-solving and communication skills that support working with people of different cultural backgrounds, language, technical knowledge and seniority.\nProficiency in voice and video conferencing and chat applications.\nProficiency in typing and navigating a keyboard efficiently.\nStrong competency in office productivity suites such as Microsoft 365, Google Workspace and OpenOffice.\nAbility to research technical topics. Use information to conduct ad hoc customer training and create supporting materials to educate mission users on technical issues.\nAbility to work independently and effectively under pressure, handling planned and unexpected significant projects and tasks.\n\nHow to Apply:\n\nPlease visit our website https://Ik.usembassy.gov/jobs/ to submit your applications through Electronic Recruitment\nApplication system [ERA]. Before you continue with the application process, please carefully read the instructions available on our website.\n\nRequired Documents:\n\nTo apply for this position applicants must electronically submit copies of the documents listed below along with the electronic application, to be considered for employment. Failure to do so may result in a determination that the applicant is not eligible and qualified.\n\n= Relevant Educational Certificates (Degree Certificate and Transcript)\n\n= Relevant Service/Work Experience Certificates\n\n= Proof of Citizenship (National Identity Card/Passport and/or Work Permit)\n\nPAPER OR E-MAILED APPLICATIONS ARE NOT ACCEPTED\nYour application should reach us on or before October 30, 2026.\nPlease note, only shortlisted candidates will be contacted.\n\nEmployment: Full Time, Permanent, Onsite\nClosing date: 30 Oct 2026\nJob ref: 1560804","description_format":"text","description_chars":3880,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Administration & Local Government"],"lifecycle":[{"event":"open","at":"2026-10-18T09:02:11Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.8,"p_room":0.945,"age_days":8,"expected_fill_days":23,"reasons":["seen:8","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/us-embassy-service-desk-analyst","json_url":"https://alion.io/job/us-embassy-service-desk-analyst.json","meta":{"generated_at":"2026-10-24T09:03:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12980,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753862},"rest":"https://alion.io/mcp/rest/get_company?id=1753862"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fus-embassy-service-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fus-embassy-service-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fus-embassy-service-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/us-embassy-service-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fus-embassy-service-desk-analyst"}]}