{"id":3704338,"url":"https://alion.io/job/us-legal-support-resource-support-analyst-2","title":"Resource Support Analyst","company":{"id":2088266,"name":"US Legal Support","domain":"uslegalsupport.com","url":"https://alion.io/company/uslegalsupport","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Woodland Hills, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-03T20:31:52Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-12T17:01:49Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Court Reporter Coordinator\nLocation: Woodland Hills, CA\nSchedule: Monday-Friday | Standard Business Hours\nJoin US Legal Support\nUS Legal Support is one of the nation's leading providers of litigation support services, helping law firms, corporations, insurance carriers, and government agencies navigate complex legal matters. Through innovative technology, exceptional service, and industry expertise, we deliver solutions that help our clients move cases forward efficiently and confidently.\nWe're looking for a relationship-focused, organized professional who enjoys problem-solving, coordinating moving pieces, and supporting a network of professionals. If you thrive in a fast-paced environment and enjoy building partnerships while helping operations run smoothly, we'd love to hear from you.\nAbout the Role\nAs a Court Reporter Coordinator, you will play a key role in supporting our nationwide network of court reporters and videographers while helping ensure the successful delivery of services to clients.\nThis position is responsible for managing communications, tracking workflow progress, resolving operational challenges, and supporting leadership with reporting and analysis. The ideal candidate is highly organized, detail-oriented, and skilled at building strong professional relationships while managing multiple priorities.\nKey Responsibilities\nReporter & Videographer Relations\nEstablish and maintain strong working relationships with court reporters and videographers.\nServe as a primary point of contact for reporter-related questions and operational support.\nFoster positive partnerships while maintaining U.S. Legal Support standards and expectations.\nPromote a professional and service-focused experience for both internal and external partners.\nCommunication & Workflow Coordination\nCoordinate daily communication through email, phone, and text messaging.\nMonitor and track the status of transcripts, exhibits, and other work products.\nFollow up on outstanding items to ensure deadlines and client expectations are met.\nProvide timely updates to internal stakeholders regarding workflow status and priorities.\nSupport seamless coordination between court reporters, operational teams, and leadership.\nOperational Support & Problem Resolution\nResearch and resolve operational issues and general inquiries.\nInvestigate challenges impacting reporters, videographers, or clients and identify effective solutions.\nEnsure compliance with company procedures and operational standards.\nEscalate complex issues when appropriate and assist in developing resolution strategies.\nParticipate in special projects and operational initiatives as assigned.\nReporting & Analysis\nAnalyze regional performance data using Excel, SharePoint, and internal reporting tools.\nPrepare reports and summaries to support leadership decision-making.\nTrack key performance metrics and identify trends affecting operational performance.\nSupport leadership in evaluating regional outcomes and identifying opportunities for improvement.\nAssist with process improvement initiatives designed to increase efficiency and service quality.\nWhat You'll Bring\nExcellent verbal and written communication skills.\nStrong relationship-building and customer service abilities.\nExceptional organizational and time-management skills.\nAbility to multitask and prioritize work in a deadline-driven environment.\nStrong analytical and problem-solving skills.\nAttention to detail and commitment to accuracy.\nAbility to work independently while collaborating effectively across teams.\nProfessionalism and sound judgment when handling sensitive information.\nProficiency with technology and business systems.\nQualifications\nRequired\nHigh School Diploma or equivalent.\nStrong proficiency in Microsoft Office Suite, including Excel, Outlook, Word, and SharePoint.\nExcellent communication and organizational skills.\nAbility to manage multiple priorities in a fast-paced environment.\nStrong analytical and problem-solving abilities.\nPreferred\nExperience in customer service, coordination, scheduling, administrative support, or operations.\nExperience supporting court reporters, legal services, litigation support, or professional services environments.\nExperience with reporting, performance metrics, and data analysis.\nAssociate's or Bachelor's degree in Business, Communications, Operations, or a related field.\nWhy Join US Legal Support?\nCompetitive compensation package\nMedical, Dental, and Vision Insurance\n401(k) with Company Match\nPaid Time Off and Company Holidays\nPaid Parental Leave\nCompany-Paid Life Insurance\nShort-Term and Long-Term Disability Coverage\nEmployee Assistance Program (EAP)\nProfessional Development Opportunities\nCollaborative and Supportive Team Environment\nOpportunity to work with a growing, industry-leading organization\nOur Culture\nAt US Legal Support, our people are our greatest asset. We foster a culture built on collaboration, accountability, innovation, and continuous improvement. We value employees who take ownership of their work, support their teammates, and consistently strive to deliver exceptional service.\nAs a Court Reporter Coordinator, you'll play an important role in supporting the professionals who help power our court reporting operations while contributing to the success of our clients nationwide.\nPhysical Demands\nThe physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.\nProlonged periods of sitting and working on a computer.\nFrequent use of hands and fingers for typing and data entry.\nAbility to communicate effectively by phone, email, text, and video conferencing.\nAbility to review detailed reports, records, and operational information with accuracy.\nWork Environment\nThis position operates in a professional office environment and routinely uses computers, telephones, and other office technologies to coordinate operations, communications, and reporting activities.\nEqual Employment Opportunity\nUS Legal Support is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.\nWork Authorization\nCandidates must be legally authorized to work in the United States. 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