{"id":1698287,"url":"https://alion.io/job/us-physical-therapy-call-center-representative","title":"Call Center Representative","company":{"id":4840,"name":"US Physical Therapy","domain":"usph.com","url":"https://alion.io/company/us-physical-therapy","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":31,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brighton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-01T18:36:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-27T17:18:45Z","board_verified":false,"closed_at":"2026-10-27T17:18:45Z","days_open":25,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":25},"description":"Employment Type: Full-Time / Part-Time\nAre you a friendly, organized, and detail-oriented individual who enjoys helping others? Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support. If you thrive in a fast-paced environment and want to be part of a team focused on improving lives, we’d love to hear from you!\nAbout Us:\nWe are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care.\n Key Responsibilities:\nAnswer incoming phone calls in a courteous, professional manner \nSchedule, confirm, and reschedule patient appointments \nProvide information about our services, therapists, and clinic policies \nVerify insurance coverage and collect necessary patient details \nAssist with appointment reminders, follow-ups, and general inquiries \nAccurately enter and update patient information in the scheduling system \nCommunicate effectively with clinical staff to ensure smooth workflow \n Previous experience in a medical call center or healthcare office (preferred but not required) \nExcellent verbal communication and customer service skills \nStrong attention to detail and ability to multitask \nFamiliarity with medical terminology and insurance verification is a plus \nProficient with computers, scheduling software, and basic office tools \nBilingual (English/Spanish) a plus \n Competitive pay and growth opportunities \nSupportive and collaborative team environment \nOn-the-job training and development \nHealth benefits (for eligible employees) \nMeaningful work helping people improve their quality of life","description_format":"text","description_chars":1790,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Physiotherapy & Rehabilitation"],"lifecycle":[{"event":"open","at":"2026-10-02T12:50:13Z"},{"event":"close","at":"2026-10-27T17:18:45Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/us-physical-therapy-call-center-representative","json_url":"https://alion.io/job/us-physical-therapy-call-center-representative.json","meta":{"generated_at":"2026-11-03T12:24:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17045,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4840},"rest":"https://alion.io/mcp/rest/get_company?id=4840"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fus-physical-therapy-call-center-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fus-physical-therapy-call-center-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fus-physical-therapy-call-center-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/us-physical-therapy-call-center-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fus-physical-therapy-call-center-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1698287}},{"tool":"search_jobs","arguments":{"company":"usph.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1698287},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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