{"id":3362844,"url":"https://alion.io/job/us-physical-therapy-front-desk-receptionist-2","title":"Front Desk Receptionist","company":{"id":4840,"name":"US Physical Therapy","domain":"usph.com","url":"https://alion.io/company/us-physical-therapy","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wilkes-Barre, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":15,"currency":"USD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-10-27T21:28:14Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T23:49:31Z","board_verified":false,"closed_at":"2026-11-02T23:49:31Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"About Elite Spine and Sports Physical Therapy\nAt Elite Spine and Sports Physical Therapy, we're passionate about helping our patients get back to doing what they love. We combine exceptional clinical care with a warm, welcoming atmosphere where patients and staff alike feel valued. Our team works together to create a positive, energetic environment focused on compassion, professionalism, and excellence. If you're someone who enjoys helping people, and wants to be part of a supportive team, we'd love to meet you.\n We are seeking a professional and enthusiastic Front Desk Receptionist to join our team in Wilkes-Barre, Pennsylvania. As the first point of contact for our clinic, you will be the welcoming face of our company, creating a positive and professional impression for all patients. In this role, you will efficiently manage front desk operations while providing administrative support and demonstrating a genuine commitment to customer service.\nGreet and welcome patients and clients with warmth and professionalism, ensuring a positive first impression\nScreen and answer incoming calls, assisting patients over the phone\nProcess incoming and outgoing mail, packages, and deliveries in a timely and organized manner\nMaintain office supplies inventory, monitor stock levels, and place orders as needed to ensure smooth operations\nProvide administrative support to various departments and team members\nHandle routine inquiries with professionalism and discretion, routing problems/questions to appropriate departments\nMaintain a clean, organized, and professional lobby and reception area at all times, maintain a clean clinic involving laundry, floor cleaning, dusting etc.\nUtilize scheduling software and electronic medical record systems to assist in scheduling of patients and with patient's chart information\nExercise discretion and maintain confidentiality regarding sensitive company and client information\n High school diploma or equivalent required\n1-2 years of reception, administrative, or customer service experience preferred\nExcellent verbal and written communication skills with strong interpersonal abilities\nProficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with scheduling software\nExperience with multi-line phone systems and visitor management systems\nStrong organizational and time management skills with the ability to prioritize multiple tasks simultaneously\nProfessional appearance, demeanor, and telephone etiquette\nCustomer service-oriented mindset with a genuine commitment to supporting others\nAbility to maintain confidentiality and exercise sound judgment in handling sensitive information\nDetail-oriented with strong problem-solving skills and a proactive approach to challenges\nAbility to work efficiently in a fast-paced environment while maintaining composure and professionalism\nFlexible and adaptable with a collaborative approach to teamwork\nEmpathetic communication style with the ability to handle diverse personalities and situations with grace","description_format":"text","description_chars":3017,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Physiotherapy & 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