{"id":3546174,"url":"https://alion.io/job/us-physical-therapy-it-support-specialist","title":"IT Support Specialist","company":{"id":4840,"name":"US Physical Therapy","domain":"usph.com","url":"https://alion.io/company/us-physical-therapy","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":31,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fairfax, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":34,"currency":"USD","period":"hour","gross":null,"usd_annual":68000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"HIPAA","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-30T17:19:45Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T15:59:25Z","board_verified":false,"closed_at":"2026-10-31T15:59:25Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"The Jackson Clinics Physical Therapy is a nationally recognized orthopedic and sports medicine physical therapy group serving Northern Virginia.\nAs a physical therapist-owned outpatient practice, we're committed to delivering an exceptional level of care and an outstanding patient experience. Behind that commitment is a team of dedicated professionals and innovative technology that help drive our organization forward.\nWe believe technology plays an essential role in supporting our people, improving operational efficiency, and creating seamless experiences for both patients and team members. Our IT Support Specialist helps ensure our systems, infrastructure, and technology solutions empower our organization to deliver on its mission.\n IT Support Specialist\nLocation: Northern Virginia (Multiple Clinic Locations)\nTravel Required: Yes - Regular travel between clinic locations throughout Northern Virginia\nPosition Type: Part-time without benefits - Hourly\nPay Range: $26-34/hr.\nPosition Summary\nWe are seeking a motivated and customer-focused IT Support Technician I to provide technical support for multiple physical therapy clinics throughout Northern Virginia. This entry-level position will focus primarily on supporting and administering Microsoft 365 technologies while assisting clinic staff with hardware, software, networking, and end-user support.\nThe ideal candidate is eager to grow their IT career, possess strong customer service skills, and is comfortable traveling between clinic locations to provide hands-on technical support.\nEssential Responsibilities\nProvide first-line technical support to clinic staff and corporate users via phone, email, remote support tools, and in person.\nSet up, modify, and maintain user accounts, permissions, licenses, and access controls within Microsoft 365 and Microsoft Entra ID (Azure Active Directory).\nSupport and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.\nTroubleshoot hardware, software, and network-related issues on desktops, laptops, tablets, mobile devices, and other end-user equipment.\nInstall, configure, maintain, and update Windows operating systems, business applications, and Microsoft 365 services.\nSet up, image, configure, and deploy new computers, laptops, mobile devices, and peripheral equipment.\nMaintain and support printers, scanners, copiers, and other clinic technology systems.\nAssist with network connectivity issues, including Wi-Fi, LAN, VPN, and internet access troubleshooting.\nPerform routine system maintenance, software updates, patch management, antivirus monitoring, and endpoint security checks.\nSupport Vonage Phone systems and other communication platforms.\nAssist with employee onboarding and offboarding, including account provisioning, equipment setup, and access management.\nMonitor system performance and identify recurring technical issues, escalating trends and concerns to upper management.\nProvide basic training and technical guidance to users on Microsoft 365 applications, clinic software, and IT best practices.\nMaintain inventory records for IT assets, equipment, and software licenses.\nTravel regularly between clinic locations throughout Northern Virginia to provide onsite support, equipment installations, and technical assistance.\nCoordinate with third-party vendors and service providers to resolve hardware, software, and telecommunications issues.\nEnsure compliance with company IT policies, cybersecurity standards, HIPAA requirements, and security procedures.\nAssist with cybersecurity initiatives, including multi-factor authentication (MFA), endpoint protection, security awareness, and user access reviews.\nEscalate complex technical issues to senior technicians, system administrators, or external vendors as appropriate.\nPerform other IT support duties as assigned.\n Required\nCompTIA A+ certification.\nNetwork++ Certification.\nBasic knowledge of Microsoft 365 applications and administration.\nUnderstanding of Windows 10/11 operating systems.\nFamiliarity with computer hardware, printers, and networking fundamentals.\nStrong customer service and communication skills.\nValid driver's license and reliable transportation.\nAbility to travel regularly between clinic locations.\nPreferred\nAssociate degree in Information Technology, Computer Science, or related field; or equivalent technical training and experience.\nMicrosoft 365 Fundamentals (MS-900) certification.\nExperience supporting Microsoft Teams, SharePoint, or OneDrive.\nExperience with ticketing systems and remote support tools.\nKnowledge of healthcare or multi-site business environments.\nPhysical Requirements\nAbility to lift and transport IT equipment up to 50 pounds.\nAbility to travel between multiple clinic locations throughout the workweek.\nAbility to work in both office and clinical environments.\n Benefits\nMileage reimbursement for business travel\n401(k)","description_format":"text","description_chars":4926,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Physiotherapy & Rehabilitation"],"lifecycle":[{"event":"open","at":"2026-10-30T20:48:46Z"},{"event":"close","at":"2026-10-31T15:59:25Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":68000,"is_top_pay":false},"html_url":"https://alion.io/job/us-physical-therapy-it-support-specialist","json_url":"https://alion.io/job/us-physical-therapy-it-support-specialist.json","meta":{"generated_at":"2026-11-01T02:23:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3589,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4840},"rest":"https://alion.io/mcp/rest/get_company?id=4840"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fus-physical-therapy-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fus-physical-therapy-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fus-physical-therapy-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/us-physical-therapy-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fus-physical-therapy-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3546174}},{"tool":"search_jobs","arguments":{"company":"usph.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3546174},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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