{"id":3029380,"url":"https://alion.io/job/usa-clinics-group-call-center-manager","title":"Call Center Manager","company":{"id":8937,"name":"USA Clinics Group","domain":"usaclinicsgroup.com","url":"https://alion.io/company/usaclinicsgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":77,"open_postings":58,"ghost_share":0,"stale_share":0.931,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Northbrook, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T19:58:41Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-05T17:47:27Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Why USA Clinics Group?\nFounded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.\nWe’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you!\nWhy You'll Love Working with us:\nRapid career advancement Competitive compensation package\nPositive, team-oriented environment Work with cutting-ed technology\nMake a real impact on patients’ lives Join a fast-growing, mission-driven company\nPosition Summary:\nThe Call Center Manager is responsible for developing and managing staff and processes while ensuring the highest level of service and patient satisfaction. The Call Center Manager will develop, measure and monitor performance to positively affect the Call Center environment and its success. The manager will need working knowledge of industry trends and understand the impact on patient care to ensure all patients receive a high-quality call experience and report on data metrics. The Call Center Manager will also oversee all provider clinic schedules, audit scheduled appointment length and creates rules around scheduling.\nPosition Details:\nLocation: Northbrook, IL \nSchedule: Full-time, Monday through Friday on-site\nCompensation: $75,000 - $95,000\nResponsibilities\nTimely and optimal scheduling of all new Patient appointments.\nImprove conversion rate of calls to occurred appointments.\nIncrease occurred appointment rate.\nDecrease No Show/Cancelled/Rescheduled appointment rate.\nIncrease the accuracy/completeness of patient information entered.\nImprove timely confirmation rate for all appointments.\nImprove performance for Patient Intake, throughout the Contact Center and all office Receptionists.\nReduce scheduling gaps.\nMonitor performance by reviewing relevant reporting data and producing statistical reports.\nOversee accurate registration and scheduling of new leads for appointments by adhering to established scripts and procedures.\nEnsure that staff are accommodating the scheduling needs of existing patients, including scheduling future appointments and addressing schedule changes.\nEnsure that entire treatment plan is scheduled (if needed) at initial visit appointment.\nPerform recalls, confirmations, and tasks for leads for existing or former patients.\nAbility to answer questions for patients and addresses concerns using established scripts and procedures.\nResponsible for after hours coverage as assigned.\nDemonstrates knowledge of services, professionalism and outstanding customer service.\nBuild and update Scripts/Training modules as needed.\nPerforms other related duties as assigned.\nRequirements\nAssociates degree required, bachelors degree preferred \n5 years of call center or customer service experience required \n1-3 years of supervisory experience required \nWorking knowledge of industry trends and metrics is required \nExperience with data analysis required \nBenefits\nMedical\nDental\nVision\n401k & 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